Key Accounts Manager ( Lucknow )

As a Key Account Manager at NITCO, you will be responsible for managing the most strategic customer accounts in the tiles, marble, and mosaic segments. Your role will involve building long-term partnerships, identifying and converting new project opportunities, and ensuring account-level profitability, collections, and delivery excellence. - Strategic Account Identification & Segmentation: - Identify, develop, and nurture key accounts in real estate, hospitality, commercial, and institutional sectors aligned with NITCO's premium positioning. - Prioritize accounts based on volume potential, design relevance, margin contribution, and strategic value. - Conduct tiered account segmentation for differentiated engagement and resource allocation. - Continuously scan the market for new high-potential accounts and projects for deeper penetration. - Relationship Management & Stakeholder Engagement: - Establish and manage relationships with key decision-makers such as promoters, architects, interior designers, purchase heads, project consultants, and contractors. - Act as the face of NITCO to key accounts, promoting design collections, innovations, and technical strengths. - Drive regular interactions, presentations, and co-creation discussions to ensure alignment with project aesthetics and budgets. - Conduct joint business reviews with top accounts to align goals and track satisfaction. - Sales Growth and Share of Wallet: - Drive cross-category sales across NITCO's product lines including tiles, natural and engineered marble, and mosaics. - Increase share of wallet within existing accounts by identifying new sites, renovation cycles, and opportunity areas. - Own and drive the project lifecycle from inquiry to delivery ensuring product approvals, samples, BOQ finalization, and order closure. - Account Planning & Strategic Execution: - Develop and execute customized key account plans outlining targets, timelines, decision workflows, and product focus. - Leverage design and marketing resources to provide differentiated client experiences. - Ensure on-time, in-full deliveries by liaising with supply chain and logistics, especially for time-sensitive project phases. - Maintain updated pipelines, forecast accuracy, and conversion metrics in CRM. - Collections and Financial Controls: - Proactively manage credit risks, reconciliations, and overdue follow-ups to maintain account health. - Track receivables and resolve outstanding issues in collaboration with the finance and commercial team. - Internal Collaboration and Execution Excellence: - Work cross-functionally with design studio, plant dispatch teams, regional sales managers, and customer care to fulfill client commitments. - Act as the internal voice of the customer to ensure alignment of project and product teams with expectations. - Share market intelligence on competition, design trends, pricing shifts, and upcoming projects to inform strategy. Qualifications: - Graduate in Business/Marketing/Civil Engineering, MBA preferred. - Minimum 7 years of experience in B2B/project sales or KAM. - Strong connections with architects, developers, interior consultants, and procurement teams. - Demonstrated success in project-based selling and long sales cycles. - High levels of ownership, interpersonal skills, and stakeholder influence. - Ability to travel and manage multiple project locations simultaneously.,