KEY ACCOUNTS MANAGER - Goa

WHO YOU ARE

• You have a good understanding of the IKEA concept, brand goals, values, and vision.• You have experience working with large clients and achieving high sales volumes, and you are well-versed in the B2B market's sales mechanisms.• You know the relevant market trends as well as the needs of customers for service offerings and can use your knowledge for every new business opportunity.• With your strategic thinking and analytical skills, you are well versed in working with business plans, budgets, and KPIs.

WHAT YOU'LL BE DOING DAY TO DAY

Act as a member of the store sales team and proactively contribute to the store goals.Analyse the local market, specifically business customers and their business needs, and use this knowledge to improve the business customer's shopping experienceDevelop a Key Account Management (KAM) strategy and action plan with input from key stakeholders.Build strong relationships with the local business community and promote IKEA as a business partner.Understand the IKEA product range, services, business-approved range, national priorities, local market conditions, and competitors.Work with key stakeholders across various departments to ensure integration and maximize impact.Lead negotiations for RFPs and other key account deals, follow up on customer journeys, and see projects through to completion.Oversee the execution of deals, coordinating with co-workers to manage the process and prevent issues.Lead after-sales care for key accounts, providing follow-up support to ensure long-term relationships and excellent customer experiences.

TOGETHER AS A TEAM

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

We are an Equal Oppurtunity Employer

At IKEA, we value diverse backgrounds, perspectives, and skills. We are committed to providing coworkers with a work environment free of discrimination and harassment. We encourage individualism and invite you to come join our team and be yourself with us!We are an Equal Employment Opportunity employer and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristic protected by law. All employment decisions are based on qualifications, merit, and business need.