Key Accounts Executive (e-com) (HQ Mumbai)

The E-commerce Operations Executive plays a crucial role in ensuring the smooth, efficient, and profitable online operations of the company. By managing inventory, order fulfillment, shipping, customer service, and website functionality, you contribute to enhancing the overall customer experience and driving sales. Your responsibilities include overseeing inventory levels to maintain accurate stock information and managing replenishment processes to prevent stock outs or overstocking. You will coordinate order processing, packaging, and shipping to ensure timely and accurate delivery to customers. Addressing customer inquiries promptly and maintaining a positive customer experience throughout the online shopping journey is also a key aspect of your role. You will collaborate with various teams such as sales, distribution, operations, plant, quality, marketing, and customer service to ensure seamless operations and alignment with business goals. Monitoring sales performance, identifying trends, and using data insights to optimize operations are essential for improving efficiency. The ideal candidate should have relevant experience in the FMCG/ e-commerce industry and possess strong analytical skills, attention to detail, problem-solving ability, technical proficiency, organizational and multitasking skills, as well as excellent communication and collaboration skills. A customer-centric mindset, adaptability, innovation, accountability, decision-making skills, and financial acumen are also important qualities for this role. In summary, as an E-commerce Operations Executive, you will play a vital role in managing and optimizing various aspects of online operations to drive sales, enhance customer satisfaction, and contribute to the overall success of the company.,