Develop and implement sales strategies to achieve revenue targets in assigned territories. Lead, mentor, and motivate a team of sales representatives to meet and exceed sales goals. Establish and maintain relationships with key customers, partners, and stakeholders. Identify new business opportunities and market trends to drive growth. Monitor sales performance and track progress against targets using CRM software. Analyze sales data and market insights to identify areas for improvement and optimization. Collaborate with marketing, product, and other cross-functional teams to support sales initiatives. Conduct regular performance reviews, provide feedback, and support professional development for sales team members. Participate in sales meetings, conferences, and industry events to network and generate leads. Stay updated on industry trends, competitor activities, and best practices in sales management.

1. Monitor accounts on a daily basis. 2. Identify outstanding account receivables. 3. Investigate historical data for debts and bills. 4. Take actions in order to encourage timely payments. 5. Process payments and refunds. 6. Resolve billings issues. 7. Resolve customer credit issues. 8. Contact clients and discuss their overdue payments. 9. Update account status records. 10. Prepare and present reports on collection activities and progress. 11. Reviewing the company debtor list. 12. Contacting customers and informing then of their overdue bills. 13. Advising customers on their payment options and suggesting methods of payment. 14. Negotiating suitable payment plans. 15. Instituting legal action when customers fail to pay their debt. 16. Responding to customer queries.

Business Development & Customer Handling Drive gold loan business to meet monthly and annual targets Identify and engage prospective customers in the locality/market. Promote gold loan schemes through campaigns and customer awareness activities Maintain strong relationships with existing customers for renewals and referrals Ensure high levels of customer service and satisfaction Operations & Loan Processing: Ensure smooth processing of gold loans, from application to disbursement Authenticate customer documents, KYC, and ensure compliance with regulatory guidelines Monitor day-to-day transactions and maintain accurate records Gold Appraisal Supervision Ensure accurate gold valuation and purity testing by trained appraisers Verify pledged gold ornaments and ensure proper documentation and storage Ensure security of pledged gold through strong vault and safety practices Risk & Recovery Management: Monitor overdue accounts and initiate timely recovery actions Coordinate with legal/recovery teams for NPA accounts Minimize fraud and loss through adherence to credit policy and risk control measures Compliance & Audit: Ensure 100% adherence to RBI norms, internal policies, and audit standards Maintain audit-ready documentation and support branch audits Handle internal inspections and rectify discrepancies promptly Team Leadership & Training: Lead, guide, and supervise branch staff handling gold loan products Conduct regular training sessions on gold loan operations and compliance Maintain staff discipline, motivation, and performance evaluation

Greet and assist walk-in customers with gold loan inquiries. Explain gold loan schemes, interest rates, repayment terms, and benefits. Collect required documents and complete KYC formalities. Ensure high-quality customer service and build long-term relationships. Ensure proper safekeeping of documents and pledged gold articles. Assist in arranging for gold appraisal through certified staff. Ensure transparency and accuracy in the appraisal process. Weigh and record gold ornaments in customer presence. Cross-check appraisal results and inform customers of eligible loan amounts. Handle cash disbursements as per company policies. Ensure that pledged gold is stored securely in designated lockers. Maintain cash and gold stock register daily. Prepare and submit daily/weekly reports to the Branch Manager or Gold Loan Manager. Greet and assist walk-in customers with gold loan inquiries. Explain gold loan schemes, interest rates, repayment terms, and benefits. Collect required documents and complete KYC formalities. Ensure high-quality customer service and build long-term relationships. Fill out loan application forms and verify customer documents. Input loan details into the system accurately. Maintain up-to-date records of all loan transactions. Follow all regulatory guidelines (RBI/KYC norms). Ensure full compliance with internal audit, operational, and security protocols. Prepare and submit daily/weekly reports to the Branch Manager or Gold Loan Manager. Track overdue accounts and follow up with customers for repayment. Provide support for sending reminder notices or collection calls. Help in recovering interest dues and coordinating renewals.