13 Kaltura Jobs

At EY, you will play a crucial role in shaping the future with confidence. You will be part of a globally connected powerhouse of diverse teams that will support you in taking your career to new heights. Join EY in our mission to build a better working world. As an Operation Technician in the Collaboration Solution Support team with a scope of global support, your primary responsibility will be to provide third-level support to end-users for various incidents, service catalogue tasks, and problem cases that have been escalated by lower tiers. You will work with a wide range of End User Technology Services, including Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web, Microsoft VIVA, Kaltura, Cvent, and Slido. Your role will involve rotational shifts, including night shifts. Key Responsibilities: - Investigate and diagnose incidents to restore failed IT services promptly - Resolve incidents within specified Service Level Agreements/Operational Level Agreements - Identify improvement opportunities within incident resolution processes - Provide specialized investigation and diagnosis of all incidents and service catalogue requests - Liaise between Outage Management and other technical support teams for infrastructure outage resolution - Review operation manuals, production support procedures, and provide input into projects to ensure proper technical information for supporting new applications/services - Create and update knowledge articles to enhance operational efficiency - Implement efficient automated processes to improve operational efficiency Knowledge and Skills Requirements: - Proficiency in incident management processes and handling high-priority incidents - Ability to work effectively in high-pressure environments while maintaining focus and a sense of urgency - Strong coordination skills with IT services personnel across multiple locations and cultural backgrounds - Analytical and decision-making abilities for preparing reports and working independently - Familiarity with Quality Management Processes and multitasking capabilities - Understanding of ITIL Service Management principles, particularly Incident, Problem, and Change Management - Excellent listening, written, and verbal communication skills Technical Leadership: - Ensure team adherence to established processes and implement process improvement plans - Provide technical triage and resolution steps for new applications/services - Assist in P1 Incident Management and identify appropriate recovery actions - Drive automation of incident resolution activities - Challenge current practices and contribute new insights for operational excellence Technical Skills: - In-depth knowledge of MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc. - Proficiency in Outlook technical support and Exchange support - Familiarity with Mural, Miro, Lucid, MS whiteboard, Kaltura, Cvent, Slido, Planner, To Do, Project On Web, Microsoft VIVA - Understanding of Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: - Promote operational excellence and coach junior team members - Review work for compliance with quality standards and provide feedback - Tailor coaching techniques to meet the needs of team members - Recommend development activities tailored to individual needs and learning style Job Requirement: Education: Bachelor's degree or related discipline Experience: 6-8 years overall with a minimum of 3-4 years in Incident Management Certification Requirements: - Must have: MCSA: Windows Server 2016, ITIL Foundation certification - Good to have: MCSA: Office 365, MCSE Productivity Solutions Expert, Microsoft 365 Certified, etc. Join EY in building a better working world by creating new value for clients, people, society, and the planet. With a focus on data, AI, and advanced technology, EY teams help shape the future with confidence and provide solutions to pressing global issues. EY offers a full spectrum of services in assurance, consulting, tax, strategy, and transactions, supported by a globally connected network and diverse ecosystem partners across more than 150 countries and territories.,

Position Summary Must have strong technical and interpersonal skills. Comfortable interacting with executive level management Ability to prioritize daily tasks and plan ahead Set-up daily meetings and provide meeting support remotely utilizing current collaboration tools. Strong Windows and Mac knowledge Excellent troubleshooting skills Must be organized and have strong communication skills (written and verbal) Flexibility in work schedule to map to business requirements, including occasional on-call support. Ability to demonstrate & learn new technical procedures. Ability to effectively manage time and prioritize conflicting demands. Continuous focus on service improvements, both technical and process oriented. Must have knowledge of streaming/broadcasting events. (Preferred vMix, OBS, MS Teams, Teams Live Events, Kaltura) Position Requirements 3-4 years of corporate IT experience A bachelor's degree in IT or equivalent work experience Location: Bangalore Mode of work:Hybrid Shift: general with rotational shift

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Job Title: Operation Technician Team: Collaboration Solution Support Scope: Global Support ident Management Lead Job Summary The primary responsibility of the role is to provide third level of support to end users Incident, service catalogue Tasks, Problem cases that have been escalated by lower tiers. The candidate will be part of the Collaboration Solution Support team and responsible for supporting End User Technology Services (i.e., Messaging / Outlook, Zoom, MS Digital whiteboard Mural, Miro, Lucid, Planner, To Do, Project On Web , Microsoft VIVA , Kaltura, Cvent, Slido). Candidate will be working in rotational shifts including night shift Essential Functions of the Job: Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements Identify improvement opportunities within incident resolution Provide specialized investigation and diagnosis of all Incidents and Service Catalogue Requests Liaising between Outage Management and other Technical support team on Infrastructure outages for resolution. Enable standardization of processes and working practices as they relate to End User Incident track. Review Operation Manuals, Production Support Procedures and provide input into projects to ensure Collaboration Solution Support receives the correct level of technical information (knowledge and access) required to support new applications/services. Create and update knowledge articles Improve efficiency of Operations by implementing efficient automated processes. Knowledge and Skills Requirements: Knowledge in all aspects Incident Management processes and High Priority Incidents. Ability to work well in high pressure environment whilst maintaining focus and sense of urgency. Ability to coordinate various levels IT Services personnel across multiple locations and cultural backgrounds Ability to demonstrate analytical/decision making while preparing reports or working independently. Ability to coach & develop in an escalated role Familiarity with Quality Management Processes Ability to multitask time critical tasks while maintaining highest levels of quality Familiarization of current IT infrastructure and application technology. Understanding of ITIL Service Management principles particularly Incident, Problem and Change Management. Strong listening, written and verbal communication skills. Process Alignment/Technical Leadership: Ensure team adherence to established processes. Implement process improvement plans including training, shift left activities and identification of automation. Seek out solutions to technical questions and service support inconsistencies. Provide technical triage and resolution steps for new applications/services from escalation support teams. Provide technical assistance to the End User Technical issues Track team within P1 Incident Management. Helping in identification of appropriate recovery actions and required technical resources. Review Ops Manuals and PSPs and provide input into projects to ensure ISM receives the correct level of technical information (knowledge and access) required to support new apps/services. Drive automation of redundant incident resolution activities. Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Technical involvement/advice within Service Intake and/or within projects for new services which fall under the End User Technical track Technical Skill Excellent Knowledge MS Outlook, Outlook Web Application, Auto discover, Shared mailbox, etc Key skill with Outlook technical support and Exchange support Knowledge in Mural, Miro, Lucid and MS whiteboard Knowledge in Event platforms such as Kaltura , Cvent and Slido Understanding in Planner, To Do, Project On Web and Microsoft VIVA Understanding in Windows Operating System, Active Directory, Network LAN/WAN Coaching & Development: Promote operational excellence by challenging current practices, carrying out research and contributing new data and insights into team’s best practices. Coach and develop more junior members of the Collaboration Solution Support team by: Reviewing others’ work for compliance with team quality standards and provide suggestions for improvement. Providing constructive feedback tailored to each person’s style and environment. Adopting appropriate coaching techniques to meet the various needs of team members. Recommending development activities tailored to each team member’s needs and learning style. Job Requirement: Education Any Bachelor’s degree or related discipline Experience Overall 6-8 years & Minimum 3-4 Years of experience in Incident Management Good technical background with understanding of large complex infrastructure Experience working with IT requirements of a global firm Experience of ITIL Major Incident Management and coordination in a large organization Certification Requirements: Must have MCSA: Windows Server 2016 ITIL Foundation certification Good to Have MCSA: Office 365 Designing and Deploying Microsoft Exchange Server 2016(Exam 70-345) MCSE Productivity Solutions Expert Microsoft 365 Certified: Teamwork Administrator Associate Microsoft Certified Desktop Support Technician (MCDST) Knowledge in analytical tools like Power Bi, Spotfire, Tableau. EY | Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: We are seeking a skilled Collaboration Tools Engineer to manage and optimize CrowdStrike's portfolio of collaboration platforms serving 12,000+ employees globally. This role is responsible for administering and securing multiple enterprise tools including Asana, Miro, Box, Dropbox, Kaltura, NextUp.AI , and SmartSheet. As a collaboration platform specialist, you will ensure platform reliability, security compliance, and seamless integration with our identity and security frameworks. The ideal candidate will combine broad platform expertise with strong security knowledge and excellent multi-tasking abilities. What You'll Do: Platform Administration Manage multiple collaboration platforms: Project Management: Asana, SmartSheet Content Collaboration: Box, Dropbox Visual Collaboration: Miro Media Management: Kaltura AI Collaboration: NextUp.AI Configure platform settings and policies Implement security controls Maintain user lifecycle management Security Implementation Configure access controls and permissions Manage sharing settings and policies Monitor security compliance Support security incident response Integration Management Maintain Okta integrations Implement automated provisioning Configure SSO across platforms Support API integrations Manage platform connections Platform Optimization Optimize platform configurations Implement best practices Monitor platform usage Drive user adoption Enhance user experience What You'll Need: 5+ years of SaaS platform administration. 3+ years of enterprise collaboration tools. Strong security implementation background. Experience with identity integration. Track record of multi-platform support. Primary Platforms: Asana Enterprise Miro Enterprise Box Enterprise Dropbox Enterprise SmartSheet Enterprise Kaltura NextUp.AI Technical Skills: SSO/SAML REST APIs PowerShell/Python Identity Management Security Controls Core Competencies Multi-platform expertise Security awareness Problem-solving ability Communication skills Project management Platform Operations Environment administration Security implementation Performance monitoring User management License optimization Security Controls Access management Sharing controls Security monitoring DLP implementation Compliance maintenance Service Management Platform configuration Integration management Support escalation Change management Documentation maintenance Bonus Points: Project management certification Security certifications Identity platform experience Automation expertise Change management experience Cost optimization experience Training development skills Work Location : Remote, India Shift Timing : 12:00 PM to 9:00 PM IST #LI-SA2 Benefits of Working at CrowdStrike: Remote-friendly and flexible work culture Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified™ across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions-including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs-on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Full-time Job Description We are a cross-functional Scrum team, located in Bulgaria, Hungria and Germany while our mission covers many more countries around the world. Every team member has the chance to rotate into the others' job and -thus- to get involved with all technologies in use: TypeScript/JavaScript, Android Java, Kotlin, Swift Scala, Phyton, Enterprise Java GitLab, Sonarqube, Browserstack, Grafana Terraform & lots of AWS services like EBN, Cloudfront, Athena, Glue, Airlow Thus, you can expect a cutting-edge tech stack, fully cloud-based, highly scalable environment which digests more than 400 million events per day and which gives you lots of opportunities to grow every single day About You You.. are seeking for a leading tech role are passionate about building functional and performant mobile SDKs are keen on getting things done end-to-end are bold and don't shy away from saying "NO" to your manager if you have a different opinion are keen on discussing client requests are open and collaborative cannot wait seeing your changes in action You will be... extending our measurement SDKs running on apps for Smartphones, Tablets & TVs working mainly on iOS but you will also help out on Android & TypeScript from time to time working more on business logic and less on visual components or user interfaces working as part of a cross-functional team of a Big Data engineer, a SRE, TypeScript, Android, iOS SDK Developers, a Scrum Master and a Product Owner. working as part of an international team (Bulgaria, Hungria, Germany) and an even more international company working in an agile fashion and a promoter of agile (iterative) thinking pair-programming & growing yourself and other every single day co-leading the team in a technical manner and setting the architectual runway the go-to-person for other advanced team members having technical issues promoting and sharing knowledge around app development, specifically on mobile platforms analysing complex issues independently working in our Sofia office and remotely from home enabled to also look into other fields of software engineering as TypeScript, JavaScript, Scala, Enterprise Java, Terraform & AWS cloud services Qualifications You have… 5+ years of experience in programming in general serious experience in iOS based developments experience in at least one additional programming language: TypeScript/JavaScript, Swift experience with tools like Gradle, Xcode, Cocoapots, SPM, GitLab, GitHub experience publishing apps to the Apple App Store a good understanding of how programming languages, apps and mobile operating systems are functioning under the hood a good overview of design patterns & best practices experience with async & non-blocking programming and multi-threading experience with training, teaching and mentoring other members good level of English, mainly spoken It would be a great addition if you have experience with… TypeScript, JavaScript, Enterprise Java, React Native, AngularJS, WebApps, Swift FireTV Stick, AndroidTV, AppleTV, Chromecast Kaltura, Bitmovin, Shaka, Google IMA, TCF IAB AWS tools like Cloudfront, Lambda CI/CD pipelines and tools like Bamboo, Bitbucket or GitLab media companies, advertising or market research industry Additional Information Our Benefits Flexible working environment Volunteer time off LinkedIn Learning Employee-Assistance-Program (EAP) About NIQ NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook Our commitment to Diversity, Equity, and Inclusion NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion I'm interested I'm interested Privacy Policy Show more Show less

Top Skills: Detailed Job description: As a Collaboration Support Engineer, you will be primarily focused on technical support of the collaboration services. Be a core member of the collaboration team to enhance, design, implement, and support current and new collaboration services. Role & Responsibilities: • Provides tier I - III support for trouble resolution of Intranet (Unily), Zoom (chat, meeting, phone, webinar), Slack, LucidSuite, Box, SharePoint, Kaltura and Smartsheet to supplement the operations team. • Customer relationship management. • Work collaboratively with the broader collaboration team. • Assist with training for internal employees focused on supported platforms and products. • Engage with business stakeholders to understand required capabilities, integrating business knowledge with technical solutions. • Engage with technical staff to contribute to the technical strategy and design to meet business needs. • Ability to work under limited direction with a moderate degree of maturity, discretion, and judgment, including occasionally working outside normal business hours to provide support for operations and maintenance. • Document and maintain Playbook for standard operating procedures and best practices for areas of responsibility. • Ability to own an issue and drive the problem to a resolution within agreed SLA. Qualifications: • As a Collaboration Support Engineer, you need a thorough understanding of Collaboration tools or similar platforms including Box, Zoom, Slack, Smartsheet, LucidSuite, SharePoint, Kaltura and Intranet (Unily). • Ability to effectively present product and/or solution information to both a technical and non-technical audience. • Up-to-date understanding of collaboration managed services offerings • Knowledge in Service Now incident and change management platform. • 5 – 8+ years of experience working in the Collaboration/IT fields. • Strong aptitude and desire to learn new tools system design. • Bachelor's degree in Computer Science, Computer Engineering or related field, or the equivalent combination of education and related experience. • Success in performing work and contributing to complex and/or large projects. • Proficiency in authoring, editing and presenting technical documents. • Broad experience in eliciting requirements and communicating clearly with non-technical individuals, development teams, and other ancillary project members Show more Show less

Location Bengaluru, Karnataka, India Category Technology Careers Job Id JREQ187385 Job Type Full time Hybrid As a Sr. Full stack Developer, you will: Write new software, makes modifications to existing software, or integrates software applications and modules in accordance with agreed upon specifications, created in partnership with others. About the Role: Angular, Java, Spring boot, Containers, AWS Owns end to end technical ownership of entire application or major components of application, from design, build, deploy to support. Participate in project planning sessions with team members to analyze development requirements, provide design options, and provide work breakdown and estimates of work. Develops software using disciplined software development processes, adhering to team/company standards and software best practice guidelines, and corporate policies. Create and execute unit testing and integration testing ensuring software meets requirements. May provide technical support to operations or other development teams. Creates, reviews, and maintains all required technical documentation/manual related to assigned software to ensure supportability and reuse. Reviews work of peers and more junior developers. Demonstrates software as requested. Provide assistance to support teams in triaging/closing critical service failures. About you: You are a fit for the role of Sr. Fullstack engineer if you meet the following qualifications: 5+ years experience in hands on development of highly performing enterprise grade digital experiences including front-end, web services, integrations and data services end digital experiences. Bachelor college degree in Computer science or related field Java with Spring Framework, Spring Boot, Spring MVC, JPA, Angular HTML, CSS, JQuery and JavaScript. Managing code and changes in a team environment to include experience with source control utilities, such as Git, Node + npm. Development with compliance to specified standards such as accessibility standards in the clients’ region or domain. Design and develop for performance, operations and supportability Experience designing, building and implementing Customer training digital experiences. Experience integrating with Training vendor products like Docebo, Kaltura. Cloud technology experience (e.g. AWS, Azure), or Docker is an advantage. #LI-AD2 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

Job Description Join our dynamic team to innovate and refine technology operations, impacting the core of our business services. As an Event and Studio Production Lead within our Employee Platform Team, part of our Enterprise Technology Division, you will manage outsourced technical staff, supervise studio production webcasts and recordings, and direct event transmission control teams. Your responsibilities will also include organizing complex, senior-level town halls and meetings, both internally and externally. Based in Mumbai, you will report directly to the Global Head of Event Production in New York, offering a unique opportunity to enhance and develop your skills in a global setting. Job Responsibilities Assist the Communication teams with editorial and creative decisions and execution capabilities. Manage a book of meetings as the primary lead, in addition to managing a team of producers and technical operators. Partner with Workplace Services peers and operations management to ensure staff and equipment are scheduled and are appropriate for each specific live event scenario. Attend and lead client meetings alongside conference center staff to ensure GMS products and services are represented accurately and are appropriate for client event requests. Validate new GMS a/v operations equipment, and ensure technicians meet the standards for event operations skill sets Manage and schedule appropriate pre-event testing and validation processes, and to ensure they are followed by all team members. Provide adequate levels of event technical redundancy. Provide flawless showing calling abilities in studio and event spaces, and be able to advise other event producers on best practices around event execution. Provide real-time communication to management around RAG status on all aspects of the live events. Ensure the Incident Management processes are followed by all members of the team Required Qualifications, Capabilities, And Skills 5+ years of experience Multimedia or similar role in broadcast TV operations and live event technologies Experience in live production as a show caller director/ producer Strong technical/ engineering background with event & broadcast technologies Large enterprise level experience with Multimedia operations support, and the ability to interact with C level and senior management in planning and executing live events and broadcasts Deep knowledge of all a/v and broadcast products, and best practices around live execution Enterprise Streaming applications, ZOOM, Kaltura Exceptional customer service skills with the ability to understand client objectives and translate into Multimedia technology requirements. Extensive experience in live events and studio production as a senior technology leader ad show caller Ability to work under pressure with calm demeanor to ensure large meetings & events run smoothly. Strong technical background required in order to execute immediate response & resolution path, should technical issues occur. Preferred Qualifications, Capabilities, And Skills Experience in corporate industry About Us JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Show more Show less

Job Information Date Opened 05/23/2025 Job Type Full time Industry Technology State/Province Karnataka Zip/Postal Code 560038 City Bangalore Country India About Us At Innover, we endeavor to see our clients become connected, insight-driven businesses. Our integrated Digital Experiences, Data & Insights and Digital Operations studios help clients embrace digital transformation and drive unique outstanding experiences that apply to the entire customer lifecycle. Our connected studios work in tandem to reimagine the convergence of innovation, technology, people, and business agility to deliver impressive returns on investments. We help organizations capitalize on current trends and game-changing technologies molding them into future-ready enterprises. Take a look at how each of our studios represents deep pockets of expertise and delivers on the promise of data-driven, connected enterprises. Job Description Required qualifications: 5+ years’ experience in hands on development of highly performing enterprise grade digital experiences including front-end, web services, integrations and data services end digital experiences. Bachelor college degree in Computer science or related field Java with Spring Framework, Spring Boot, Spring MVC, JPA, Angular CSS, JQuery and JavaScript. Managing code and changes in a team environment to include experience with source control utilities, such as Git, Node + npm. Development with compliance to specified standards such as accessibility standards in the clients’ region or domain. D Design and develop for performance, operations, and supportability. Preferred qualifications: Experience designing, building and implementing Customer training digital experiences. Experience integrating with Training vendor products like Docebo, Kaltura. Cloud technology experience (e.g. AWS, Azure), or Docker is an advantage