Key Responsibilities: Task Management Execution: Record and maintain a log of all tasks assigned by management related to clients. Ensure each task is assigned clear timelines and delivered within the agreed timeframe. Proactively identify and address roadblocks in task execution. Cross-functional Collaboration: Work closely with sales, product, support, and engineering teams to drive task completion. Ensure seamless communication between internal teams for smooth customer experience. Drive accountability among stakeholders to get tasks executed on time. Tracking Reporting: Maintain a comprehensive tracker for all tasks and regularly update it. Prepare and publish periodic reports on the progress of ongoing tasks. Report progress updates to senior management with insights on key deliverables. Highlight defaulters and bottlenecks impacting efficiency. Process Improvement Enhancements: Identify inefficiencies in customer success operations and suggest process enhancements. Develop SOPs and best practices to improve task execution and tracking. Drive continuous improvement initiatives to enhance overall operational efficiency. Standups Review Meetings: Attend and lead standup meetings to track tasks, address challenges, and review progress. Capture updates from team members and ensure accountability in execution. Present findings and action plans in leadership meetings. Customer Engagement Satisfaction: Ensure customers critical concerns raised over any channel are addressed promptly by the respective stakeholders Capture the request from these channels and record the critical ones Key Requirements: Experience: 5+ years of experience in Customer Success, Operations, or Program Management roles in a SaaS-based company. Education: MBA/Bachelor s degree in Business, Engineering, or a related field. Skills: Strong project management and organizational skills. Excellent communication and stakeholder management. Proficiency in task-tracking and CRM tools like JIRA, Asana, or Trello. Ability to analyze reports and provide data-driven insights. Experience in process optimization and cross-functional team collaboration. Problem-solving mindset with a proactive approach to handling challenges.

Key Responsibilities: Lead Requirement Gathering: Engage with leads to understand their CRM needs and business processes. Product Demonstration: Align client requirements with CRM features and deliver product demonstrations. Showcase the benefits and value of the CRM software in meeting client needs. Sales Follow-Up: Maintain regular follow-ups with potential clients to move them through the sales pipeline. Address client queries and concerns promptly to facilitate decision-making. Lead Generation: Proactively generate new leads through various channels including cold calling, networking etc Sales Closure: Negotiate terms and conditions with clients to close sales deals. Achieve and exceed sales targets and quotas. Field Sales: Conduct field visits to meet with prospective clients and demonstrate CRM solutions in person. Build strong relationships with clients through face-to-face interactions.

Role in the organization: As a Product QA, you will be responsible for writing scripts that will help Sell.do deliver high-quality products. Your work will also accelerate Sell.do on our fast track to build and ship world -class software. We are looking for candidates with - Experience as a Quality Analyst in Manual Testing, API Testing, Performance and Web Automation. Experience in automation testing of web-based applications using Selenium WebDriver, TestNG and Page Object Model Responsibilities: Define test strategy and test cases for Companys product suite Execution of the test cases and reporting defects per process Collaborate with Developers and other Stakeholders to get defects resolved Maintain log of test cycles conducted and defects Skill Set: Manual Testing API Testing and Performance Testing using Jmeter Taurus Web Automation using Selenium and Java Back-end automation using Kotlin, RESTAssured Serenity framework Hands on experience in SQL and Unix commands. Experience of Agile Methodology Experience in reporting and tracking defects using JIRA Experience in Test designing, Test execution, Test Data Creation, reporting and tracking defects inTestRail tool Exposure in testing Microservices Exposure to and have used AWS components, K8, Kibana and CI (Jenkins)

Job Description We are seeking a dynamic and results-driven Product Manager to join our team at Sell.do. The ideal candidate will be responsible for owning the product lifecycle, driving the vision, and delivering impactful solutions tailored to the real estate industry. This role requires a combination of strategic thinking, customer empathy, technical knowledge, and a data-driven approach to build products that create exceptional value for our users. Key Responsibilities 1. Product Ownership: Take full ownership of the product lifecycle from ideation to launch, ensuring the product aligns with business objectives. Develop a deep understanding of customer pain points, competitive landscape, and market trends within the real estate and SaaS domains. Define product KPIs and track their performance post-launch to ensure long-term success. 2. Strategy Roadmap Development: Collaborate with stakeholders to define and articulate the product vision and strategy. Build and maintain a detailed, forward-looking product roadmap, ensuring alignment with company goals. Prioritize features and initiatives based on business impact, technical feasibility, and customer value. 3. Cross-Functional Collaboration: Act as the primary liaison between engineering, design, marketing, sales, and customer success teams to ensure cohesive product delivery. Drive alignment across teams by facilitating regular touchpoints and maintaining clear communication of goals and priorities. Advocate for the voice of the customer across all stages of the product development lifecycle. 4. Data-Driven Product Management: Leverage customer feedback, analytics, and market research to identify opportunities for product enhancements and new feature development. Conduct regular A/B testing, usability studies, and product performance reviews to refine user experiences. Analyze product usage and industry benchmarks to recommend data-backed improvements. 5. Agile Product Development: Serve as a Product Owner in Agile processes, ensuring clear user stories, acceptance criteria, and well-groomed backlogs. Work with engineering teams to prioritize sprints and ensure timely delivery of high-quality features. Continuously iterate on the product roadmap based on feedback, evolving requirements, and market conditions. Required Skills Qualifications Proven experience as a Product Manager, preferably in SaaS, CRM, or real estate tech domains. Strong analytical and problem-solving abilities, with a customer-first mindset. Excellent communication and interpersonal skills for engaging with stakeholders, customers, and cross-functional teams. Demonstrated ability to balance strategic thinking with tactical execution. Expertise in writing detailed product requirements, user stories, and workflows. Preferred Tools Methodologies Project Management: Jira, Trello, or Asana. Design Collaboration: Figma or Adobe XD. Product Analytics: Mixpanel, Google Analytics, or Amplitude. CRM Understanding: Familiarity with real estate workflows, sales processes, and customer journey mapping. Agile Practices: Scrum or Kanban frameworks. Why Join Us Opportunity to shape the future of real estate technology and redefine industry standards. Work in a fast-paced, innovative environment with a collaborative team culture. Competitive salary and benefits, with opportunities for career growth.

Key Responsibilities Design static dynamic creatives for social media, ad campaigns, and website. Develop infographics, brochures, banners, and marketing collaterals to enhance brand communication. Conceptualize and create promotional videos, motion graphic videos, and animated content for marketing campaigns. Work closely with the marketing team to ensure brand consistency and high-quality designs. Create visually appealing UI elements for presentations, reports, and landing pages. Optimize designs for different platforms (social media, email, website, ads, etc.). Stay updated with the latest design trends, tools, and technologies. Required Skills Qualifications 0-2 years of experience in Graphic Design Motion Graphics. Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects, Premiere Pro, InDesign, etc.) . Strong understanding of color theory, typography, composition, and branding . Experience in creating motion graphics, animated ads, and video editing . Ability to conceptualize and execute creative ideas that align with the brand strategy. Basic knowledge of UI/UX design is a plus. Strong attention to detail and ability to meet deadlines in a fast-paced environment .

Key Responsibilities: Act as the first point of contact for customer inquiries via email, chat, and phone. Provide prompt and effective resolutions to customer issues, ensuring minimal disruption to their business operations. Troubleshoot product issues by replicating reported problems, analyzing logs, and escalating complex issues to the technical team when necessary. Maintain detailed records of customer interactions, issues, and resolutions in the support ticketing system (e.g., Jira, Zendesk, Freshdesk). Assist clients with product configuration, feature usage, and best practices to maximize product value. Collaborate with internal teams, including Product, Engineering, and Sales, to escalate critical issues and contribute to product improvements. Develop and maintain knowledge base articles, FAQs, and training resources to empower clients with self-service solutions. Follow up proactively with clients to ensure their issues are fully resolved and they are satisfied with the outcome. Participate in team meetings, providing insights on recurring client concerns to improve the product and support processes. Key Requirements: Previous experience in a SaaS support role or customer-facing technical support role is preferred. Strong problem-solving skills with the ability to analyze, diagnose, and resolve technical issues. Excellent written and verbal communication skills with a customer-first mindset. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Familiarity with CRM tools, support ticketing systems, and remote troubleshooting techniques. Basic understanding of APIs, web technologies, and database concepts is a plus. A proactive attitude, strong ownership, and the ability to work both independently and as part of a team.

Develop, implement, and optimize a seamless onboarding process for new customers. Lead new customer implementations by offering guidance, best practices, and product expertise. Work closely with Sales and Customer Success teams to ensure smooth transitions from sales to onboarding. Conduct product training sessions and webinars for new customers, ensuring they understand key features, workflows, and best practices. Provide personalized onboarding assistance to clients based on their specific use cases. Create and maintain self-service resources such as video tutorials, FAQs, and knowledge base articles. Ensure customers successfully adopt the platform and experience its value within the first 30-60 days. Monitor customer progress during onboarding and provide proactive support to resolve any issues or roadblocks. Track and report onboarding success metrics, including customer engagement, satisfaction, and time-to-value. Collaborate with the Product and Engineering teams to ensure the onboarding process reflects the latest platform features and improvements. Share customer feedback with internal teams to drive product enhancements. Analyze onboarding data and customer feedback to continuously improve the process and reduce friction. Identify areas for improvement in onboarding materials, resources, and communication strategies.

Roles & Responsibilities Maximising customer satisfaction and retention by ensuring customers successfully use a product or service, building strong relationships, and acting as a bridge between the customer and the organisation.Key responsibility:Customer SatisfactionChurn preventionBuilding strong relationshipUp selling & Cross sellingProactive communicationLoyalty & Advocacy