Junior Operations Executive Job

Job Description

About the job: As an Ecommerce Operations Executive, you will manage the backend engine that powers smooth customer experience, timely deliveries, and inventory control. Key responsibilities: 1. Order Fulfillment: Coordinate with in-house packing team and third-party logistics partners to ensure timely and cost-effective deliveries. 2. Returns & RTO Management: Proactively handle return requests, reduce RTOs, and resolve customer delivery issues. 3. Customer Support: Follow up with abandoned cart users, confirm high-value orders, and handle customer queries via WhatsApp, phone, and email. 4. Inventory Management: Update product stock across platforms; coordinate with suppliers for timely replenishments. 5. Event Operations: Assist in managing brand exhibitions/pop-ups and ensure smooth on-ground operations. Who can apply: Only those candidates can apply who: have minimum 1 years of experience Salary: ₹ 2,40,000 - 3,60,000 /year Experience: 1 year(s) Deadline: 2025-06-04 23:59:59 Other perks: Informal dress code Skills required: MS-Office, MS-Word, Advanced Excel, Shopify, Email Management and Customer Support Other Requirements: 1. Graduate from a reputed college (any stream) 2. 1–2 years of experience in e-commerce, operations, logistics, or customer support (D2C/startup experience preferred) 3. Excellent verbal & written English 4. Comfortable with Excel, WhatsApp-based customer communication, and e-commerce dashboards (Shopify knowledge is a plus) 5. Highly organised, proactive, and solutions-driven About Company: M YIN is a new-age D2C saree brand, working directly with Indian weavers to offer high-quality handloom sarees at honest prices. With a strong digital presence and fast-growing community, we're on a mission to modernise India's handloom culture for today's women.