Junior Engineer - IT Support

e & responsibilities

Act as the initial point of contact for end-users experiencing hardware, software, or network issues.

Troubleshoot and resolve technical problems in a timely and professional manner, escalating complex issues when necessary.

Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.

Install and update software applications and system tools to ensure compatibility and security.

Support the daily operation of network systems, ensuring stable and secure connectivity.

Perform routine maintenance to identify and resolve performance bottlenecks or potential failures.

Assist in creating and managing user accounts, email setups, and access rights based on organizational policies.

Track and update inventory of IT hardware and software assets.

Ensure proper documentation, tagging, and movement of IT equipment.

Collaborate with network and system administrators to maintain server health and troubleshoot connectivity issues.

Support basic backup and recovery procedures.

Follow IT security policies during support operations, including password protection, software licensing, and antivirus updates.

Report any suspected security incidents or breaches.

Document troubleshooting steps, solutions, system configurations, and FAQs to support knowledge sharing.

Participate in system upgrades, hardware rollouts, and software implementation projects.

Assist in testing new tools or technologies as part of ongoing IT improvement efforts.

Provide basic training to employees on IT tools, best practices, and new system functionalities.

Support new employee onboarding by setting up workstations and providing system orientations.

Preferred candidate profile

• Hardware support
• Operating Systems
• Software Installation & Configuration
• Networking basis
• Active directory and user management
• Remote support tools and ticketing systems