Junior Customer Care Associate

We are seeking customer-centric individuals with strong written English communication skills to join our growing customer service team at CeX. If you are passionate about ensuring customer satisfaction, we invite you to apply. Join us for an exciting career opportunity with excellent growth prospects and a vibrant social environment that aligns with our work hard, play hard philosophy. As a Junior Customer Care Associate, you will be responsible for providing prompt and accurate responses to customer inquiries via email and/or social media platforms. It will be essential to comprehend customer queries effectively and respond in accordance with our company policies. Collaboration with both internal and external departments to address customer concerns will be a key part of your role. Any potential issues should be escalated to line managers and stakeholders for resolution. The shift pattern for this role is rotational, including morning and afternoon shifts, with a requirement for one night shift (week) approximately every two months. Additionally, occasional travel to the UK will be necessary. Qualifications: - Location: Lower Parel, Mumbai - Experience: 0 - 3 years - CTC: 3 - 4.00 lac pa. Key Responsibilities: - Responding promptly and accurately to customer inquiries - Collaborating with various departments to resolve customer contacts - Maintaining knowledge of team processes and procedures - Escalating issues as needed Experience: - Customer service experience - Proficiency in written English - Strong analytical skills - Product knowledge is a plus Key Competencies: - Excellent communication skills - Customer-focused approach - Problem-solving abilities - Initiative and proactive mindset - Strong planning and organizational skills Freshers are also encouraged to apply for this position. Interested candidates can email their updated resume directly to nmattoo@webuy.com or contact us at 7738897811 for more information. Join us at CeX and be part of our dynamic customer service team.,