Sales Leadership & Target Achievement Lead, motivate, and manage the showroom sales team to meet or exceed both monthly and annual sales targets. Conduct regular team meetings to set goals, provide coaching, and refine sales techniques. SimplyHired+1Edensrpeople - HR and Consultancy Develop and implement strategic sales plans, monitor key performance metrics, and analyze performance trends to adjust strategies for optimal results. Customer Relationship & Service Excellence Ensure consistently high customer service by responding promptly to inquiries, resolving escalated complaints, and fostering strong customer relationships for repeat business and referrals. SimplyHired+1Edensrpeople - HR and ConsultancyTrabajo Showroom Operations & Visual Merchandising Maintain a polished, attractive showroom environment. Ensure that vehicles are clean, well-displayed, properly labelled, and ready for demonstrations. SimplyHiredEdensrpeople - HR and ConsultancyHRBladeBetterteam Oversee visual merchandising efforts and collaborate with marketing teams to design promotions and showroom events. Inventory & Stock Management Monitor vehicle availability and manage inventory levels to meet demand. Coordinate with inventory teams to maintain optimal stock and ensure timely replenishment. SimplyHired+2SimplyHired+2Edensrpeople - HR and ConsultancyTrabajo Team Development & Training Hire, train, mentor, and evaluate the performance of showroom staff. Conduct regular coaching and onboarding to enhance team effectiveness. Edensrpeople - HR and ConsultancySimplyHired Reporting & Analysis Prepare and review reports on sales performance, customer satisfaction, and inventory. Use these insights to identify trends and opportunities for improvement. Edensrpeople - HR and ConsultancyTrabajoBetterteam Strategic Marketing & Promotions Work alongside the marketing team to design campaigns, promotions, and showroom events that drive customer engagement and sales. Edensrpeople - HR and ConsultancyQureos Compliance & Stakeholder Coordination Ensure adherence to company policies, legal regulations, and OEM standards. Address operational risks and maintain showroom safety and appearance. Edensrpeople - HR and ConsultancyJobLeads Coordinate with finance, insurance, service, and administrative teams to deliver seamless customer experiences. Job Type: Full-time Pay: ₹16,000.00 - ₹18,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Education: Bachelor's (Preferred) Experience: Management: 2 years (Required) Work Location: In person
Role Overview An In‑Center Relationship Executive (ICRE) acts as the primary point of contact within the dealership for customers—addressing inquiries, ensuring satisfying experiences, and nurturing ongoing relationships to support service retention and brand loyalty. Key Responsibilities Customer Interaction & Relationship Building Greet and assist customers in person and via phone/email. Actively listen to customer needs and foster trusting relationships. Engage with customers to understand concerns and expectations. Inquiry Management & Issue Resolution Respond to general inquiries about services, pricing, and timelines. Log and track customer complaints, ensuring follow-up and resolution. founditGlassdoor Appointment Coordination Schedule service appointments and manage the dealership's booking workflow. Follow-up post-service to ensure customer satisfaction. Database & Documentation Management Maintain CRM records with inquiries, follow-ups, complaints, and resolutions. Track metrics like conversion of enquiries to bookings and complaint resolution efficiency. Job Type: Full-time Pay: ₹15,000.00 - ₹16,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Education: Bachelor's (Preferred) Experience: Customer relationship management: 4 years (Preferred) Work Location: In person
An HR professional at an automotive dealership manages the employee lifecycle, from recruitment and onboarding to retention and exit, while ensuring legal compliance and cultivating a positive work environment. Key responsibilities include talent acquisition for various roles, implementing HR policies and procedures, managing performance and training, overseeing employee relations, handling compensation and benefits, and maintaining employee records. This role requires strong people, negotiation, and strategic skills, along with knowledge of employment laws and dealership operations, particularly regarding communication with host manufacturing companies about recalls and new models. Key Responsibilities Talent Management:Oversee the entire employee lifecycle, including sourcing, recruiting, interviewing, hiring, onboarding, and offboarding employees for diverse roles like mechanics, sales advisors, and administrative staff. Employee Relations:Address grievances and employee concerns, handle disciplinary procedures, and foster a positive, productive workplace culture. Compliance:Ensure the dealership adheres to all relevant labor laws and regulations. Policy & Procedure Development:Create, implement, and manage HR strategies, policies, and procedures to align with business goals and promote a positive work environment. Performance & Development:Implement and manage performance appraisal systems, identify training needs, and facilitate training programs for staff development. Compensation & Benefits:Maintain and administer pay plans and benefits programs for employees. HR Systems & Reporting:Utilize HR Information Systems (HRIS) for managing employee data and generating reports and metrics for management decision-making. Dealership-Specific Tasks:Coordinate with dealership management on staffing needs, manage employee engagement programs, and handle tasks like uniform and gift distribution. External Communications:Facilitate communication with host manufacturing companies to stay informed about recalls, new models, and other critical operational information. Job Type: Full-time Pay: ₹300,000.00 - ₹360,000.00 per year Ability to commute/relocate: Pathankot, Punjab: Reliably commute or planning to relocate before starting work (Preferred) Education: Diploma (Preferred) Experience: Human resources management: 2 years (Required) Work Location: In person
An automotive service manager's job is to ensure the efficient and profitable operation of a dealership's service department by managing staff, coordinating service schedules, handling customer interactions and complaints, overseeing budgets and inventory, and maintaining high levels of customer satisfaction. This role requires strong leadership, customer service skills, a deep understanding of the auto industry, and the ability to meet departmental goals and drive revenue. Key Responsibilities Staff Management: Hiring, training, and managing service advisors, technicians, and support staff. Assigning work duties and coaching employees on service sales and customer service tactics. Monitoring employee performance and maintaining high morale. Customer Relations: Ensuring exceptional customer satisfaction and retention. Handling customer complaints, resolving issues, and building loyal customer relationships. Communicating service information, estimates, and recommendations clearly to customers. Operational Oversight: Coordinating vehicle repair and maintenance schedules for optimal productivity. Managing the service department's budget, parts inventory, and equipment. Ensuring compliance with safety policies, regulations, and manufacturer warranty procedures. Business Development: Developing and implementing strategies to meet departmental sales goals and drive revenue. Analyzing performance metrics to identify areas for improvement and implementing corrective actions. Collaborating with other departments, such as sales and marketing, to attract new business. Job Type: Full-time Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Cell phone reimbursement Internet reimbursement Work Location: In person