Jr. Customer Support Executive

We are seeking a Junior Customer Support Executive with 1–2 years of experience to assist customers, resolve queries, and ensure smooth coordination with Customer and internal teams.

Key Responsibilities

• Serve as the first point of contact for customer inquiries, queries and Purchase orders via phone, email, and chat.
• Understand and resolve customer issues promptly with a professional and customer-friendly approach.
• Maintain accurate records of customer interactions and resolutions.
• Process sales orders accurately and on time
• Communicate proactively with clients about any delays, changes, or issues
• Maintain, file, and organize essential Purchase order documents
• Maintain & Provide order related documents to customers and internal team
• Provide basic product guidance, updates, and support to customers.
• Collect customer feedback to help improve service quality.
• Coordinate with internal teams to ensure timely follow-up and issue resolution.

Qualifications & Skills

• 1–2 years of experience in customer support or a similar role.

• Excellent communication skills

  (verbal and written).

• Strong knowledge of MS Office applications

  (Word, Excel, PowerPoint).

• Basic knowledge of ERP systems

  and ability to work with company databases.
• Good organizational and problem-solving abilities.
• Customer-friendly, positive attitude with a willingness to learn.
• Ability to handle customer concerns professionally and patiently.
• Team-oriented and proactive approach.