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Jr Customer Service Executive Hybrid Network Services Service Delivery

Jr Customer Service Executive Hybrid Network Services Service Delivery

Tata Communications

0 years

0 - 3 Lacs

Chennai

Posted:3 months ago| Platform:

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Skills Required

Telecommunication Network Internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

Jr Customer Service Executive - Hybrid Network Services Service Delivery Fresher Batch: 2023, 2024 Passed out Stream: BE (ECE, Telecommunication, Civil ) Job Description Responsible for all operations & trouble shooting with respect to installation support, network service configuration. This is an operational role which is responsible for delivering results that have direct impact on the achievement of results for projects undertaken as per business requirements. Responsibilities Ensure configuration task completion for Enterprise/Wholesale customers with clean deployments within the SLAs. Conduct change management, turnup and migrations requests Standard testing and troubleshooting of installs/activation post Provisioning. Validate wiring connections & schedule dispatches with field operations. Regularly participates in important projects or activities as a full contributing team member. Ensure all installation functions are performed in a timely fashion to meet agreed SLA s/KPI s Perform escalation management, wherever necessary and in case project is in jeopardy. Minimum qualification & experience Relevant experience in network infrastructure project management and on field experience Desired Skill sets Understanding of Provisioning process, Telephone, Internet, Data, Service Activation Knowledge in switch and router configuration Role & responsibilities Preferred candidate profile Perks and benefits

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Tata Communications

www.tatacommunications.com

Telecommunications

Chennai

5000+ Employees

56 Jobs

Key People

Vinod Kumar

Managing Director & CEO
Sandeep Sen

Executive Vice President - Strategy & Business Development
Kiran S. Sethi

Chief Financial Officer
Meera S. Marathe

Senior Vice President - Global Sales

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Jr Customer Service Executive Hybrid Network Services Service Delivery

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Jr Customer Service Executive Hybrid Network Services Service Delivery

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