Telecaller Cum Computer Operator National Education And Research Institution

2.0 - 31.0 years

1 - 3 Lacs

Pandri, Raipur Region

On-site

Key Responsibilities: Outbound Calling: Making calls to potential customers to introduce products or services, explain their features and benefits, and generate interest. Lead Generation: Identifying and qualifying potential customers through various methods like cold calling or following up on marketing campaigns. Inbound Call Handling: Addressing customer inquiries, resolving complaints, and providing support related to products or services. Sales and Closing: Persuading customers to make purchases, schedule appointments, or take other desired actions. Customer Relationship Management: Building and maintaining relationships with customers, following up on leads, and ensuring customer satisfaction. Record Keeping: Maintaining accurate records of customer interactions, updating CRM systems, and documenting feedback. Product Knowledge: Staying informed about company offerings, pricing, and updates to effectively communicate with customers. Skills Required: Excellent Communication Skills: Clear, concise, and persuasive communication is essential for engaging with customers and achieving desired outcomes. Interpersonal Skills: Building rapport with customers, actively listening to their needs, and handling objections effectively. Persuasion and Negotiation Skills: Convincing customers to make purchases or take desired actions. Product Knowledge: Understanding the features, benefits, and pricing of the products or services being offered. Problem-Solving Skills: Addressing customer complaints and resolving issues effectively. Time Management: Managing a high volume of calls and prioritizing tasks effectively. Computer Skills: Basic computer skills, including using CRM systems and other relevant software.

Posted 2 days ago

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