Jobs in Chhani, Vadodara - Vacancies Across Companies

International Voice Process Agent The Staff City Recruitment Services

0.0 - 31.0 years

0 - 0 Lacs

Chhani, Vadodara

Remote

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Handling inbound and outbound calls from international clients, resolving issues, and addressing inquiries. Potential to sell products or services, up-sell, and cross-sell, while building customer relationships. Recording customer interactions, including details of calls, transactions, and inquiries. Utilizing CRM systems and other tools to manage customer information and handle inquiries. Maintaining clear and professional communication with customers, understanding their needs, and resolving issues effectively. Meeting daily, weekly, and monthly performance goals related to calls handled, sales made, and customer satisfaction. Reviewing customer feedback and taking steps to improve customer service. Maintaining accurate records of customer interactions, transactions, and inquiries. Requirements and Skills: Communication Skills: Excellent English communication skills, both written and spoken. Active Listening: Ability to actively listen to customer needs and understand their concerns. Problem-Solving Skills: Ability to resolve customer issues and find solutions. Adaptability: Ability to work in a fast-paced and dynamic environment. Adaptability: Willingness to work night shifts Sales Skills: For roles involving sales, experience in sales and up-selling may be required.

Posted 1 week ago

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Visa Counsellor Pratham International

1.0 - 31.0 years

0 - 0 Lacs

Chhani, Vadodara

Remote

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Company Overview Pratham International Study Abroad is a premier consultancy focused on aiding ambitious students in attaining quality education abroad, with a special emphasis on Canada. We provide comprehensive support, from securing university admissions to navigating visa processes, ensuring a seamless experience for students. Located in Vadodara, the company operates within the Higher Education industry and is committed to empowering students through global opportunities. Job Overview We are seeking a motivated Visa Counsellor to join our team at Pratham International Study Abroad. This full-time position is based in Vadodara and Surat, catering to junior-level professionals with 1 to 3 years of work experience. The ideal candidate will be adept at handling visa application processes and providing support to students on their educational journey abroad. Qualifications and Skills Proven experience in visa application processing, displaying the ability to handle and submit documentation efficiently and accurately. Sound knowledge of immigration laws and regulations to provide accurate advice and ensure compliance with international study protocols. Strong skills in client relationship management to maintain and deepen connections with prospective students and their families. Exceptional cross-cultural communication abilities, crucial for interacting with students from diverse backgrounds and understanding their unique needs. Proficiency in document verification to ensure all required documents are complete and meet specified guidelines for successful application outcomes. Familiarity with data entry software to effectively manage and update student information and visa application records. Skills in interview preparation to coach students in effectively presenting themselves in interviews with immigration authorities or universities. A keen awareness of regulatory compliance to stay updated on changes in laws affecting student visas and admissions. Roles and Responsibilities Assist students in filling and submitting visa applications, ensuring all documentation meets the criteria of the relevant embassy or consulate. Provide guidance and support to students in understanding visa regulations and requirements for studying abroad, particularly in Canada. Maintain current knowledge of changing immigration legislation and communicate updates to students and their families. Build and maintain strong relationships with students, offering personalized consultation to ensure a high level of client satisfaction. Conduct mock interviews to prepare students for visa-related discussions, increasing their confidence and likelihood of successful outcomes. Collaborate with academic and administrative staff to provide integrated counselling services that reinforce the student’s educational goals. Regularly enter and update information into the company’s database, ensuring all records are accurate and up-to-date. Attend fairs, seminars, and conferences to represent the company and enhance its presence and reputation in the educational consultancy sphere.

Posted 1 month ago

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