Operations Manager HOTEL POLO TOWERS GROUP

0 years

0 Lacs

Cherrapunji, Meghalaya, India

On-site

Key Responsibilities: Operational Leadership Lead and supervise all operational departments ensuring service excellence aligned with brand standards. Implement SOPs across all guest-facing and support departments to drive consistency and quality. Monitor daily resort operations to achieve high levels of guest satisfaction and operational efficiency. Ensure all facilities (rooms, restaurants, wellness, recreation, engineering) operate smoothly and meet luxury standards. Guest Experience & Service Excellence Champion a culture of personalized service and exceptional guest experiences. Resolve guest issues promptly and professionally, ensuring root cause analysis and preventive actions. Oversee...

Posted 3 months ago

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General Manager HOTEL POLO TOWERS GROUP

0 years

0 Lacs

Cherrapunji, Meghalaya, India

On-site

Oversee the operations functions of the hotel, as per the Organizational chart. Hold regular briefings and meetings with all heads of departments. Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards. Lead all key property issues including capital projects, customer service, and refurbishment. Handling complaints, and overseeing the service recovery procedures. Responsible for the preparation, presentation, and subsequent achievement of the hotel’s annual Operating Budget , Marketing, and sales Plan and Capital Budget. Manage the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded. Ensure ...

Posted 4 months ago

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