4 Jobs in Alandur, Chennai, Tamil Nadu

Roles & Responsibilities: Customer facing: · Being an escalation point for first line · Being the primary contact for customers that have been escalated to you and dealing with all their incoming requests · Triaging and solving advanced issues with backups for customer that you manage · Help customers troubleshoot issues with their backup jobs; advise on backup best practices Onboarding of new customers and providing best practice advisory Ensure that all customer-related information including case history, contact information, and configuration are kept accurate and contribute to the ongoing upkeep and expansion of our knowledgebase Work across a range of customers of all industries and sizes providing first-class support to all Technical: · Design, implement, and maintain Commvault backup solutions for clients · Demonstrates the ability to build and design backup infrastructure and manage multiple tape libraries. · Possesses exceptional knowledge and skills to troubleshoot backup, tape, and storage issues. Manage the Databarracks tape infrastructure · Join the on-call rota after approximately 3-4 months · Follows established company processes, including change management, incident management, and problem management. · Possesses excellent communication skills, with the ability to articulate situations and issues clearly to cross-functional teams and clients. · Has a good understanding of RAID concepts, storage performance analysis, array-based replication, tape storage and backup, VTL, and replication. · Knowledgeable in de-duplication and log analysis for troubleshooting. · Participates in disaster recovery (DR) tests and has a good understanding of media management. · Experienced in 24/7 high-availability data center environments and on-call support responsibilities. · Skilled in performance tuning, capacity planning, and root cause analysis. · A service and customer-oriented team player, capable of working as part of a virtual, global, and/or multi-functional team. · Experienced in knowledge base (KB) preparation and review, knowledge sharing (training/mentoring), and documentation Job Type: Full-time Pay: ₹2,500,000.00 - ₹2,800,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Alandur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Commvault: 8 years (Required) Language: English (Required) Work Location: In person

Must have experience selling construction materials to construction companies or builders in and around Chennai. * Any experience selling concrete will be an added bonus. Job Types: Full-time, Permanent, Fresher Pay: ₹30,000.00 - ₹45,000.00 per month Benefits: Flexible schedule Compensation Package: Performance bonus Quarterly bonus Schedule: Day shift Application Question(s): Are you located in Chennai? Experience: B2B sales in Construction Materials: 1 year (Required) Work Location: In person Application Deadline: 04/06/2025 Expected Start Date: 09/06/2025

Roles & Responsibilities: Customer facing: · Communicate with customers confidently, ensuring clear and professional interactions. · Triage and troubleshoot backup issues for both customers and internal technical teams. · Assist customers with troubleshooting backup job failures and performance issues. · Maintain accurate case history, customer configurations, and contribute to the knowledge base. · Follow ITSM processes, ensuring incidents and requests are properly documented and handled. · Oversee backup health, escalate complex issues, and assist with routine system tasks. · Provide first-class support across a diverse range of customers from various industries and sizes Technical: · Provide frontline support for Commvault and other backup platforms, ensuring stable operations. · Triage and troubleshoot backup issues for both customers and internal teams. · Assist customers with backup job failures, restores, and performance optimization. · Maintain accurate documentation, case history, and contribute to the knowledge base. · CommServe Administration: Manage and maintain backup infrastructure. · Backup Job Management: Schedule new backups, modify existing jobs, and generate metrics reports. · Backup Monitoring & Restores: Ensure backup health, troubleshoot failures, and perform restores when needed. · Application Backups: Hands-on experience with SQL, SharePoint, Oracle, Exchange, Active Directory, and VM backups. · Generate and present backup performance reports to management. · Follow ITIL processes (Incident, Problem, Request, and Change Management). · Work in 24/7 high-availability data center environments and participate in on-call rotations. · Collaborate within a global, virtual, and multi-functional team to provide high-quality service. · Prepare and review Knowledge Base (KB) articles, share knowledge, and maintain documentation. · Working knowledge of Unix and Linux platforms. · Basic understanding of security, networks, or storage platforms is a plus. · Ability to prioritize tasks and perform effectively under pressure in a fast-paced, international environment. · Must be a service and customer-oriented team player. · Flexible, self-motivated, and able to work under pressure Job Type: Full-time Pay: ₹500,000.00 - ₹600,000.00 per year Benefits: Health insurance Provident Fund Ability to commute/relocate: Alandur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred) Language: English (Required) Shift availability: Night Shift (Required) Work Location: In person

Customer Relationship Officer (CRO) is primarily responsible for building and maintaining strong relationships with customers to ensure their satisfaction and loyalty, while also contributing to the company's overall growth. Key duties include handling customer inquiries, resolving complaints, identifying new business opportunities, and developing strategies to retain and grow the customer base. Job Types: Full-time, Fresher Pay: ₹19,641.21 - ₹39,721.23 per month Benefits: Work from home Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Language: Tamil (Preferred) Work Location: In person