Job Opportunity-Onsite Support Services Tech -Hyderabad.

Greetings from Technogen !!!

We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients.

About Technogen : TechnoGen Brief Overview:-

TechnoGen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services Company headquartered in Chantilly, Virginia.

TechnoGen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 20 years of experience providing end-to-end IT Services and Solutions to the Public and Private sectors.

TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects.

TechnoGen is committed to helping our clients solve complex problems and achieve their goals, on time and under budget.

LinkedIn: https://www.linkedin.com/company/technogeninc/about/

Job Title :Onsite Support Services Tech

Required Experience : 10+ years

Location : Hyderabad.

Job Summary :-

Position Summary

The Onsite Support Services Tech serves as the hands-on extension of the GTO organization, delivering in-person support and technical assistance at the assigned location. This role bridges the gap between remote support teams and end users, ensuring high-quality, efficient service for hardware, software, and network-related needs. The Tech is a key face of IT, ensuring seamless user experiences (EUX) and representing the IT department in various business and technical engagements.

Key Responsibilities

Onsite User Support & Troubleshooting

Serve as the escalation point for the IT Service Desk and Remote Support teams.

Troubleshoot and resolve issues related to hardware, software, peripherals, and connectivity.

Provide daily support for desktop/laptop users and conference room AV equipment.

Conduct routine AV checks and support IT onboarding for new employees.

Representation & User Experience

Act as the onsite ambassador for GTO, delivering excellent customer service.

Provide basic IT training and guidance on IT best practices.

Collect and communicate user feedback to drive service improvement.

Hardware & Software Management

Install, configure, and maintain end user devices including laptops, workstations, printers, and mobile devices.

Track IT assets, process hardware repairs, coordinate replacements, and support software deployments.

Hands and Feet Support

Assist remote teams with onsite tasks involving servers, switches, routers, and wireless APs.

Support MDF and IDF maintenance under direction from Regional Leads and Vendor RSMs.

Perform basic tasks like rebooting equipment, cabling, console access, and hardware swaps.

Incident Management & Escalation

Log all activities in the IT ticketing system.

Adhere to SLA timelines for support cases and escalate critical issues appropriately.

Collaborate with Level 2/3 support teams and external vendors as needed.

VIP and Executive Support

Provide priority support for executive users and urgent business-impacting issues.

Security & Compliance

Support endpoint security (e.g., antivirus, encryption).

Promote user awareness on cybersecurity practices and ensure adherence to IT policies.

Vendor Coordination & Local Consultation

Collaborate with business units on IT-related vendor negotiations (e.g., mobile services, printing, IT maintenance).

Support procurement and vendor management processes and on-site coordination.

Collaboration with Global IT

Partner with global and regional IT teams on projects, rollouts, and technology upgrades.

Contribute to documentation, knowledge sharing, and process improvement initiatives.

Qualifications

Associates degree or equivalent technical certifications required; Bachelors preferred.

4+ years of experience in a hands-on IT support or desktop support role.

Strong knowledge of Windows OS, Microsoft Office, MAC OS, hardware troubleshooting, and networking basics.

Experience with ITSM tools (ServiceNow) is a plus.

Excellent communication and customer service skills.

Ability to work independently and manage multiple priorities.

Best Regards,

Syam.M | Sr.IT Recruiter

syambabu.m@technogenindia.com

www.technogenindia.com | Follow us on LinkedIn