Job Opportunity : Chinese Bilingual : Noida

1. Purpose of the Position

The primary purpose of this position is to serve as a crucial bilingual (English & Mandarin) technical resource, providing as an expert on consulting, hosting, and managed services for our clients in the global pharmacovigilance (PV) industry mainly for China local clients. This role is responsible for ensuring the optimal implementation, operation, and support of PV technology solutions, acting as the key contact person between our clients' business needs and our technical delivery team.

2. Responsibilities

• Consulting & Solution Implementation:

• Work directly with clients to gather and analyze business requirements for PV systems and related automatic solution needs.
• Translate business requirements into functional and technical specifications.
• Configure and customize PV applications to meet client-specific workflows and regulatory needs.
• Provide expert guidance on best practices in PV process automation and system optimization.
• Act as a contact person between clients, the global team, and our headquarters in India for technical issue.
• Facilitate clear and timely communication, ensuring requirements and project updates are accurately conveyed across all stakeholders.
• Coordinate with technical and functional teams at the India headquarters for development, escalation, and implementation support.

• Hosting & Infrastructure Management:

• Manage the deployment and maintenance of PV applications in various hosting environments (cloud, on-premise, hybrid).
• Perform routine system administration, monitoring, and performance tuning to ensure high availability and reliability.
• Coordinate with infrastructure teams to ensure security and compliance with global data protection regulations (e.g., GDPR, HIPAA).

• Managed Services & Support:

• Act as a primary point of contact for clients, providing Tier 2/3 technical support and incident management.
• Proactively manage system health, apply patches, and execute planned upgrades.
• Deliver ongoing application management, including user access control, report customization, and ad-hoc client requests.

• Client Relationship & Communication:

• Facilitate clear and effective communication between the Chinese-speaking clients and the global technical team.
• Prepare and deliver regular service reports, project updates, and technical documentation in both English and Chinese.

3. Expected Outcomes

• High Client Satisfaction:

  Achieve and maintain high client satisfaction scores through responsive, professional, and effective service delivery.

• Successful Project Delivery:

  Contribute to the successful, on-time, and on-budget implementation of PV projects for new and existing clients.

• Effective Issue Resolution:

  Rapidly diagnose and resolve technical issues, minimizing downtime and impact on client operations.

• Knowledge Transfer:

  Effectively document solutions and train client users to ensure smooth adoption and operation of the systems.

4. Required Skills & Qualifications

• Technical Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1+ years of experience in IT consulting, application support, or system administration is preferred. Fresh graduates with bachelor or master degrees are also acceptable.
• Hands-on experience with databases and writing SQL queries (Oracle, MS SQL Server).
• Practical knowledge of operating systems (Windows Server, Linux) and networking concepts.
• Experience with cloud platforms (e.g., AWS, Azure) is a strong plus.

• Functional Skills (Pharmacovigilance Domain)-to be trained:

• Proven experience working with major Pharmacovigilance software (e.g., Oracle Argus Safety, ArisGlobal, Veeva Vault Safety) is a

  significant advantage

  .
• Understanding of end-to-end pharmacovigilance processes and global PV regulations (e.g., FDA 21 CFR Part 11, EudraVigilance Requirements).
• Ability to understand and translate PV business requirements (case processing, reporting, signal detection) into technical solutions.

• Language & Soft Skills:

• Full professional proficiency in both Mandarin Chinese and English

  is

  essential

  (both verbal and written).
• Excellent client-facing communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• A process-oriented and meticulous working style.
• Ability to work independently and as part of a globally distributed team.

5. Reporting Structure

• The

  Bilingual IT Consultant

  will report directly to the

  Country Director

  .
• This role will work closely with the Project Management Office (PMO), Technical Operations team, and other Consultants.
• This position has no direct reports.

tripti.kumari@ultragenicglobal.com