JIRA & Confluence Admin - Ghansoli

Mizuho Global Services India Pvt. Ltd.

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuhos long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Banks domestic and overseas offices and Mizuhos group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGSs development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

Know more about MGS:

https://www.mizuhogroup.com/asia-pacific/mizuho-global-services

Whats in it for you

o Immense exposure and learning

o Excellent career growth

o Company of highly passionate leaders and mentors

o Ability to build things from scratch

Position : JIRA & Confluence Administrator

We are seeking an experienced Senior JIRA & Confluence Administrator with 7-10 years of hands-on experience managing and optimizing Atlassian environments across enterprise scale organizations. This role will lead the administration, customization, integration, and governance of JIRA & Confluence to support Agile delivery, ITSM processes, and enterprise collaboration You will work closely with cross-functional teams including engineering, operations, project management, security, and business stakeholders to ensure alignment between Atlassian tools and organizational goals.

Key Responsibilities :

Own and manage the entire Atlassian stack including JIRA Software, JIRA Service Management, and Confluence (Cloud Server, or Data Center)

Lead design and implementation of complex JIRA workflows, permission schemes, customer fields, and automation rules tailored for Agile, Scrum, Kanban, and ITIL processes.

Design and administer Confluence spaces, templates, access structures, macros, and content strategies to support knowledge management and team collaboration

Work closely with product owners, delivery managers, and support teams to gather requirements and translate into effective Atlassian solutions

Drive platform governance, including user access control, audit compliance, plugin evaluations, and license management.

Lead or contribute to migration initiatives, such as JIRA server to cloud or third-party tool consolidations

Develop custom integrations using REST APIs. Webhooks and middleware platforms.

Mentor and guide junior administrators and support users through training, documentation, and troubleshooting.

Maintain system uptime, schedule upgrades/patches, and ensure data integrity and backup policies are followed.

Act as an SME for JIRA & Confluence best practices, enterprise scaling, and strategic enhancements.

Required Skills & Qualifications :

7-10 years of hands-on experience with Atlassian JIRA and Confluence administration in enterprise environments

Deep expertise in JIRA configuration, including complex workflow creation, automation, and JQL.

Strong command of Confluence Space and template design, user management, and governance

Proven experience working in Agile/DevOps/ITSM frameworks

Experience with ScriptRunner, Automation for JIRA, Insight, and other Marketplace apps.

Strong understanding of Atlassian Cloud vs Server/Data Center architectures and migration considerations

Proficient with REST API Integration, scripting (Groovy, Python, Shell) and log analysis.

Knowledge of SSO, LDAP/Active Directory integrations, user provisioning, and permission models

Excellent problem-solving, communication, and stakeholder engagement skills Preferred Qualifications

Atlassian Certifications (ACP-610/120/1000) is a plus

Experience managing large-scale environments with 1000+ users

Exposure to Atlassian Access, Crowd, and Bitbucket/Bamboo

Familiarity with CI/CD pipeline, security compliance and audit controls

Experience leading tool governance forums or CoE.

Interested candidates can send resume on [HIDDEN TEXT] along with below details.

Available for F2F Y/N

Notice period

Total & relevant experience

Current & expected CTC

Current residential location in Mumbai

Address:

Mizuho Global Services India Pvt. Ltd,

11th Floor, Q2 Building Aurum Q Park, Gen 4/1,

Ttc, Thane Belapur Road, MIDC Industrial Area,

Ghansoli, Navi Mumbai- 400710.