Java Support Engineer

Job Description

Responsibilities As a team member of APS , you will have to : Provide L1/L2 Application support to Front Office and Operations users. Ensure adherence to APS support roster in terms of mailbox, web portal and hotline. Ensure batch related issues are attended and resolved on time Adhere to Service Level objective target and roadmap Escalate timely to Head of APS on possible risks, escalation matters and management issues. Prioritize and deliver outstanding service, troubleshooting and resolving issues from Business teams Ensure that unresolved tickets are escalated to appropriate individuals/teams based on established guidelines and procedures Review and create application Support knowledge articles. Ensure that all the production deliverables are aligned with bank standards and best practices. Analyze system logs and identify potential issues with Application. Service monitoring, reporting and continuous improvement of the service quality and availability. Implement communication charter to provide updates on production health status on a proactive manner. Provide a high level of customer services and maintains customers trust and confidence by creating positive customer relationships, and successfully contributing to business goals and objectives. Should take part in 24/7 production support (i.e Shifts/Weekend/Public holiday) Technical & Behavioral Competencies Technical background in IT production (Good technical background OS and Java application Architecture: Linux, Windows, Oracle, SQL Server, WebSphere, Tomcat, Apache, load balancers, high availability setups) Outstanding analytical skills Exhibits effective written and verbal communication skills with all levels of management. Advanced Reporting skills in MS Excel or BI report High level of initiative, commitment, and drive Ability to work effectively under pressure and within short deadlines ITIL Certification (Preferred) Working experience in ServiceNow or equivalent ticketing tool Specific Qualifications (if required) Technical skills ITIL practices Unix OS Database (SQL/Oracle/PLSQL) Autosys or Any scheduling system Java Understanding & Troubleshooting Kafka / MQ / Tomcat Jira and Service Now