Java Support - DCS Professional

Virtusa

3 - 8 years

3 - 7 Lacs

hyderabad

Posted:10 hours ago| Platform:

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Skills Required

java rest python google ads ruby sql technical support linux php perl https soap unix

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Support Specialist L1 Agent on the team, you would moderate, answer, and escalate technical support questions from the developer community through Google forums (), email, and Googler created internal issues.

Minimum Qualifications:

Excellent Communication Skills (English Writing Speaking) - Versant Score of >60
3 yearscoding/technical support experience in Java(REST/SOAP APIs) , SQL , Unix/Linux
Bachelors/ masters degree in computer science
Sound knowledge of Google GSuite (Gmail Drive)

Preferred Qualifications:

Good to have knowledge on Google Ads API
Working knowledge of Google Spreadsheets
Good to have knowledge of .NET, Python, Perl, Ruby and PHP
Thorough understanding of the online advertising ecosystem

Key Responsibilities:

Ability to debug/reproduce user issues in-code, and develop examples to prove functionality or lack thereof
Provide technical support via emails/forums for the specialized Product Areas
Manage and resolve technical support cases with a high degree of technical complexity for Google Ads products
Respond to customer-reported issues in a timely manner, per service level agreements.
Communicate progress of resolution/status in a timely fashion, per service level agreements
Manage escalations and expectations, for both customers and internal staff.
Timely and Valid escalations of issues to L2 Team.
Timely and Valid routes of issues to other Teams.
Coordinate across numerous departments while driving issues to resolution
Follow established support processes and procedures
Work effectively and manage your queue and bugs with minimal supervision

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