Java Application Production Support

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Lead Consultant

Full Stack Java Developer responsible for advanced technical troubleshooting and E2E application issue resolution and also gather enhancement requirements and participate in every stage of SDLC for successful delivery within the defined SLA.

Responsibilities

• Supporting, Troubleshooting & as needed fixing, enhancing business Applications .
• Responsible for resolving all kinds of technical issues (L2/L3) raised by Business users, clients or internal stakeholders directly or through the ticketing systems
• Coordination with vendor for 3rd party/COTS applications and do continual follow up until the fix and track it to closure.
• Manage and resolve production incidents that include Application outages, job failures, system/data defects, Feature/Functionality failures,
• Take ownership of Tickets in Ticketing tool and ensure it is updated in detail with Work notes, status updates and Resolution Notes.
• Responsible to test the application features, should understand any testing tool.
• Responsible for Minor and major Enhancement activities
• Responsible for vulnerability management which include patching activity/upgrade activity that is scheduled during weekends/off-shift hours on adhoc basis
• Document KBAs/SOPs and Prepare RCAs for Problem Tickets
• Proactively propose Continual Service Improvements to add value to the Business.
• Coordinate with geographically distributed technical, functional teams using English to address client’s needs
• learn additional technologies and effectively contribute to technical (code, configuration, database etc.) needs of the job

Qualifications we seek in you!

Qualifications/ Skills

• Candidate should have minimum 6+ years experience in Java
• Good Knowledge in Java, Azure and CI/CD pipeline
• Strong understanding of RDBMS concepts
• Good knowledge on SQL Server, Oracle DB
• Basic knowledge of GIT
• Good knowledge on HTML, CSS, JavaScript, jQuery,
• Ability to communicate effectively English and should have strong customer focus
• Strong have written and verbal communication skills
• Flexible to work during weekends on ad-hoc basis
• Willingness to learn all the technology required at work
• Should be able to handle Business users call, manage & mentor team.
• Ability to be learn and apply new processes and tools.
• Technical understanding of products/services and/or ecosystem being supported.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.