IWA Membership Relations Officer

You will be joining the International Water Association (IWA) as a Membership Relations Officer, playing a crucial role in ensuring high-quality service to individual members and enhancing member engagement and retention across the global community. **Key Responsibilities:** - **Membership Fulfilment (65%)** - Respond to membership queries promptly using Zendesk or direct emails while maintaining SLA standards. - Support new members and group onboarding by providing personalized sessions and guidance on IWA benefits and platforms. - Assist in coordinating member communication campaigns in collaboration with the marketing and fulfilment teams. - **Administration (35%)** - Manage and support subscription processes for individual and joint members. - Utilize quarterly and annual data for membership forecasting and performance reporting. - Provide troubleshooting and support on the IWA ConnectPlus platform. - Contribute to CRM system enhancements related to individual membership data and communication workflows. - Proactively identify process improvements to enhance operational efficiency. - Assist with ad hoc administrative tasks and cross-team collaboration as required. **Qualifications Required:** - Demonstrated understanding of membership models or a willingness to quickly develop this understanding. - Experience in a membership or customer service role with a diplomatic and professional approach. - Strong multitasking skills in a busy work environment. - Excellent written and spoken English communication skills. - Strong interpersonal skills and the ability to engage with global stakeholders. - Proficiency in Microsoft Office (Excel, Word); knowledge of PivotTables is a plus. - Working knowledge of data protection and member data confidentiality. - Self-starter with excellent attention to detail, agility under pressure, and the ability to meet deadlines. - Cultural awareness and adaptability in a diverse, international team environment. If you meet the requirements and are interested in this opportunity, please submit your CV in English along with a supporting letter of motivation to Prasanna.j@iwahq.org. IWA is an equal opportunity employer, and candidates from diverse backgrounds are encouraged to apply. Only shortlisted candidates will be contacted.,