IWA Membership Relations Officer International Water Association

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

You will be joining the International Water Association (IWA) as a Membership Relations Officer, playing a crucial role in ensuring high-quality service to individual members and enhancing member engagement and retention across the global community. **Key Responsibilities:** - **Membership Fulfilment (65%)** - Respond to membership queries promptly using Zendesk or direct emails while maintaining SLA standards. - Support new members and group onboarding by providing personalized sessions and guidance on IWA benefits and platforms. - Assist in coordinating member communication campaigns in collaboration with the marketing and fulfilment teams. - **Administration (35%)** - Manage and support s...

Posted 1 week ago

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Membership Relation Officer in Chennai Prodigy Recruitment Consultants

0.0 - 4.0 years

2 - 6 Lacs

Chennai

Work from Office

Roles and Responsibilities The Membership Relations Officer is responsible for fostering strong relationships with members, ensuring their needs are met, and enhancing their overall experience with the organization. This role involves engaging with members, addressing inquiries, resolving issues, and contributing to strategies that increase member satisfaction and retention across a growing international community. Manage membership queries, resolve issues, and provide excellent customer service Using Zendesk or Direct emails. Maintain accurate records in Salesforce CRM: process invoices, payments, refunds, and member updates. Support new members and group onboarding through personalized ses...

Posted 3 months ago

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