IVR Automation Test Engineer

0 years

4 Lacs

Posted:12 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Creation of functional requirements based on business/client/end user needs

  • Experience in technical writing
  • Experience working on large/complex projects
  • Ability to communicate with engineers on requirements and expected outcomes
  • Familiarity with voice components and/or contact center practices/procedures
  • IVR knowledge of call flows, automation, self service
  • IVR, Complex ACD testing (both speech and DTMF)
  • Automation testing using Cyara or similar tools
  • Smoke testing, System integration testing, regression testing
  • Creation of Visio call flows, both detailed and high level based off User interface documentation

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