IVF Telecaller

Company Description

Thakral Hospital and Fertility Centre has been committed to providing high-quality IVF and maternity services with a personal touch for over 21 years. We offer world-class IVF care with quality facilities at a reasonable cost. Our hospital is dedicated to excellence in surgical services and patient care, ensuring a supportive environment for patients and their families.

Key Responsibilities:

• Handle all incoming and outgoing calls related to enquiries.
• Call and follow up with IVF leads received from calls, walk-ins, or online platforms.
• Maintain and update patient enquiry, appointment, and registration records daily.
• Schedule and confirm IVF consultations and procedures with patients.
• Coordinate between patients, counsellor, and doctors for appointments.
• Track and report daily enquiries, follow-ups, and conversions.
• Assist in maintaining data of patients who visited, registered, or started IVF.
• Handle WhatsApp and basic online queries professionally.
• Maintain patient confidentiality and ensure smooth communication.