ITSM Virtual Agent

Role Overview: As a senior software engineer with a ServiceNow Certified System Administrator certification, you will be responsible for leveraging your minimum 5-8 years of relevant ServiceNow experience to provide technical leadership and guidance to the team. Your expertise in scripting will be crucial in troubleshooting complex technical issues. Your excellent communication skills will enable you to work effectively both independently and in a team environment. Additionally, your proactive approach to problem-solving will be instrumental in delivering proactive solutions and managing multiple projects simultaneously. Key Responsibilities: - Utilize your specialist skills in scripting and ITSM to troubleshoot complex technical issues - Provide technical leadership and guidance to the team - Demonstrate excellent communication skills to collaborate effectively with colleagues - Work independently and in a team environment to ensure project success - Offer proactive solutions to potential problems - Manage multiple projects simultaneously Qualifications Required: - ServiceNow Certified System Administrator certification - Minimum 5-8 years of relevant ServiceNow experience - Specialist in ITSM, specifically in at least one of the ServiceNow modules such as ITOM, ITAM, HR, or CSM (Note: Additional details about the company were not provided in the job description),