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ITSM + ITAM + Integration Lead

ITSM + ITAM + Integration Lead

Cogniwize

8 - 12 years

25 - 30 Lacs

pune

Posted:3 hours ago| Platform:

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Skills Required

performance tuning automation integration lead event management reconciliation data quality microsoft adobe stakeholder management monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

ITSM + ITAM + Integration Lead

Job Title

: ITSM + ITAM + Integration Lead

Experience

: 8-12 years

Location

: Pune, India (Remote-hybrid as per project need)

Job Overview :

Own delivery across ITSM (Incident / Problem / Change / Request) , ITAM (SAM/HAM), CMDB/CSDM, and enterprise integrations, ensuring process excellence and data quality.

Key Responsibilities :

Lead ITSM process enablement: SLAs, prioritization, Major Incident, Change Risk models, CAB workflows
Oversee CMDB health aligned to CSDM: duplicate CI, orphan rate, reconciliation, CI class models
Drive ITAM: entitlement management, reclamation, discovery normalization, true-up, license compliance
Architect integrations via IntegrationHub, MID Server, REST/SOAP, webhooks, event management
Build Service Catalog, Request workflows, Approvals, Orchestration
Establish data quality KPIs, ATF automation, performance tuning, upgrade readiness

Must-Have Qualifications :

Strong knowledge of CSDM and CMDB design; Discovery, patterns, credentials
Hands-on in SAM Pro (publisher packs, reconciliation, normalization) and HAM Pro
Integration experience with Azure/AWS, monitoring tools (e.g., Splunk, Dynatrace), identity systems

Preferred Qualifications :

Exposure to ITOM, Event Management, Service Mapping; Cost & Chargeback integrations
Predictive Intelligence and Virtual Agent in ITSM

Certifications (Mandatory) :

Mandatory: CSA
Mandatory: CIS - ITSM
Mandatory: CIS - Software Asset Management or CIS - Hardware Asset Management (at least one; both preferred)

Soft Skills :

Process consulting with IT Ops/Finance/Security
Negotiation and stakeholder management

Interview Rubric (Weighting) :

ITSM Process Enablement (25%)
CMDB/CSDM & Discovery (25%)
ITAM - SAM/HAM (25%)
Integrations & Orchestration (15%)
Quality & Upgrades (10%)

Posting Snapshot :

Exp: 8-12 yrs | Certs: CSA + CIS ITSM + CIS SAM/HAM
Responsibilities: ITSM processes, CMDB/CSDM, SAM/HAM, integrations, performance & data quality
Skills: Discovery/MID, cloud/monitoring integrations, catalog, orchestration, PA

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