2.0 - 8.0 years

0 Lacs

noida, uttar pradesh

On-site

You are invited to join our dynamic team as a skilled Telecom Network Operations Center (NOC) Engineer. Your role will involve alarm monitoring, analysis, operation, and maintenance of various telecom nodes including RAN, Core CS, Core PS, IP, and IMS. Working with cutting-edge technologies from 2G to 5G, you will ensure high service availability and exceptional customer experience through proactive network management and rapid incident resolution. Your responsibilities will include monitoring alarms and analyzing network events across multiple nodes, performing operation and maintenance tasks, troubleshooting hardware and software issues, managing network incidents to meet SLAs, utilizing alarm monitoring tools effectively, collaborating with field teams, following ITSM ticketing procedures, communicating with internal teams and vendors, conducting routine maintenance tasks, and contributing to the improvement of Standard Operating Procedures. To succeed in this role, you should bring strong telecom knowledge across various service flows and interfaces, hands-on experience with Ericsson baseband hardware, expertise in NOC operations, familiarity with network monitoring tools, understanding of networking concepts and protocols, experience with ITSM frameworks, analytical and problem-solving abilities, excellent communication skills, and the flexibility to work in shifts including nights and weekends. Required Qualifications: - Minimum Qualification: B.Tech - Experience: 2 to 8 years If you are looking for an exciting opportunity to work with advanced technologies and contribute to maintaining high service standards in the telecom industry, we encourage you to apply for this position.,

Posted 15 hours ago

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ServiceDesk Strategy & Operations Lead Align Technology

2.0 - 4.0 years

4 - 7 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

On-site

The Service Desk Strategy and Operations Lead is responsible for overseeing the strategic direction and operations of the service desk team. This role ensures the delivery of high-quality IT support services, aligns service desk activities with organizational goals, and drives continuous improvement initiatives. This is an individual contributor role , emphasizing technical expertise and project execution rather than direct staff management. Role Expectations Strategic Planning Develop, refine, and implement the service desk strategy aligned with Enterprise IT's vision. Define and standardize SLAs and KPIs for service desk operations. Lead transitions and expansions of service desk operations into new regions or incorporate new services. Governance & Controls Establish and maintain governance frameworks, controls, and standards for the service desk. Conduct internal audits and gap analyses, and document remediation actions. Operational Management Conduct regular service operations performance reviews with core leadership, regional IT leaders, and service desk teams. Provide consistent and accurate management reporting on IT service performance. Conduct regular assessments (CSAT, SWOT, Gap, Benchmarking) and share insights with stakeholders. Recommend and follow through on service improvements to optimize delivery and foster a continuous improvement culture. Oversee Service Desk Agent experience, including training, recognition, workload, and capacity management. Collaboration & Reporting Collaborate closely with regional service desk leaders to maintain high-level service performance. Generate and share reports, dashboards, and metrics with internal stakeholders. Act as a facilitator and relationship builder, working cross-functionally to identify improvement opportunities and solve service-related challenges. What We're Looking For Bachelor's degree in Computer Science, Information Technology, or relevant industry experience. 10+ years of diverse IT experience, particularly in IT end-user services or operations. 5+ years of proven experience in IT Service Management, business relationship management, vendor management, and full-service lifecycle oversight. Experience using service management platforms such as ServiceNow . Strong task management and prioritization skills, with a proactive mindset. Comprehensive understanding of business processes and the ability to align technical services accordingly. Ability to think critically and adapt systems and strategies as needed. Experience operating in large, geographically dispersed environments. Strong knowledge and experience with ITIL and ITSM frameworks (certification preferred). Proven ability to establish governance with effective processes, procedures, and policies. Information security working knowledge is a plus. Ability and willingness to learn and quickly master new concepts. Excellent verbal and written communication skills. Comfortable presenting to and engaging with stakeholders at all levels. Highly self-motivated and responsible.

Posted 1 month ago

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