18 Itsm Frameworks Jobs

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it's a place where you can grow, belong and thrive. Your day at NTT DATA The Client Delivery Executive is a highly skilled subject matter expert, responsible for overseeing the end-to-end delivery of managed services contract to the client. This role supports the business and protects the company's reputation by taking responsibility for contract management for local large complex contracts and works closely with cross function...

We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. Information Technology & Digital In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products. Working globally across functions, you'll own your p...

JOB PURPOSE Role Summary: Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes. ROLE DESCRIPTION Key Responsibilities: Customer Engagement & Requirement Gathering Engage with enterprise customers to understand their infrastructure,...

Job Description About KPMG in India KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada. KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focussed and technology-enabled ...

Design and maintain CI/CD pipelines and DevOps automation workflows. Lead incident response and continuously improve system resiliency. Develop monitoring dashboards & proactive alerting with Prometheus, Grafana, Splunk, Datadog, CloudWatch. Required Candidate profile Implement Infrastructure as Code (Terraform, CloudFormation, Pulumi) for scalable, cloud-native environments. Experience with observability platforms (Prometheus, Grafana, Splunk, CloudWatch, Datadog

Ready to build the future with AI At Genpact, we don't just keep up with technology-we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G...

You will be joining KPMG in India, a professional services firm affiliated with KPMG International Limited, with offices across various cities in India. As a Pre-Sales IT Infrastructure Specialist, your role will involve collaborating with the sales team to understand customer needs, design suitable IT infrastructure solutions, and present them to clients. Your expertise in IT infrastructure, strong communication skills, and customer-focused approach will be crucial for success in this role. Key Responsibilities: - Collaborate with the sales team to understand customer needs and requirements. - Conduct technical assessments and gather customer requirements. - Design and propose IT infrastruc...

Role Overview: As the Manager of Cloud Services at Hyland Software, you will be leading a team responsible for administering and managing customer solutions within the company's cloud environment. Your role will involve defining key performance indicators, setting team goals, evaluating metrics, ensuring business continuity, and maintaining compliance standards. You will collaborate with team members and stakeholders to achieve mutual goals, manage department benchmarks, and provide leadership in executing strategic initiatives. Additionally, you will be responsible for overseeing Human Resources-related functions, coaching team members, and serving as an escalation point for issues. Key Res...

Role Overview: You will be responsible for Incident Management, Change Management, and Problem Management within IT Service Management (ITSM) frameworks like ITIL. Your role involves responding to and resolving incidents, evaluating proposed changes, and identifying root causes of recurring issues impacting IT services. Strong analytical, communication, and problem-solving skills are essential for success in these roles. You will work collaboratively across teams and manage stakeholders effectively. Key Responsibilities: - Respond to and resolve incidents reported by users or detected through monitoring tools within agreed-upon service levels. - Log, categorize, prioritize, and assign incide...

As a liaison between the Infrastructure and Business Unit (BU) partners, your primary responsibility is to gather first-hand insights into application changes that may impact trade or data volumes and identify the necessary capacity requirements such as disk space and RAM. You will collaborate with Mark Stevenson and the team to ensure that quarterly management tasks are completed within the Service Level Agreement (SLA) without the need for reminders. Additionally, you will work with various towers to ensure that strategic and meaningful capacity planning is conducted and reported to Mark Stevenson on a quarterly basis. Your role will also involve templating, scripting, and eventually autom...

As the ITSM Process Manager, your primary responsibility will be to design, implement, and continuously improve IT Service Management processes in alignment with ITIL best practices. You will play a crucial role in ensuring that all IT services are delivered efficiently, effectively, and in accordance with business objectives. Collaboration with cross-functional teams, management of process performance, and fostering a culture of service excellence will be key aspects of your role. Your key responsibilities will include: - Developing, implementing, and maintaining ITSM processes such as Incident, Problem, Change, Service Request, and Configuration Management. - Monitoring and analyzing the p...

As a Site Reliability Engineering (SRE) Lead at our company based in Noida, UP, you will play a crucial role in ensuring the reliability, scalability, and performance of our critical systems and applications. With over 10 years of experience in IT Service Management, including at least 6 years in a leadership or managerial position, you will lead and mentor a team of SREs to deliver innovative and reliable solutions. Your responsibilities will include designing and implementing SRE practices such as incident management, monitoring, and automation. You will drive the adoption of DevOps methodologies, CI/CD pipelines, and automation tools to streamline operations. Managing and optimizing cloud...

As a key member of the CORE ERP SAP team at Signify in Bangalore, India, you will play a crucial role in ensuring operational excellence, service continuity, and ongoing service improvement across the SAP landscape. Reporting directly to the Service Owner, you will act as the functional and technical liaison between internal teams and the Application Support & Maintenance (ASM) partner. Your main focus will be on delivering high-quality, stable services while driving efficiency through automation, innovation, and the elimination of repetitive, low-value tasks. Your responsibilities will include owning and driving the day-to-day delivery of SAP services, ensuring alignment with SLAs and busin...

Join our dynamic team as a skilled Telecom Network Operations Center (NOC) Engineer. In this critical role, you will be responsible for alarm monitoring, alarm analysis, operation and maintenance, and troubleshooting across multiple telecom nodes spanning 2G to 5G technologies, including RAN, Core CS, Core PS, IP, and IMS. Your primary focus will be ensuring high service availability and excellent customer experience through proactive network management and rapid incident resolution. Your responsibilities will include monitoring alarms and analyzing network events to identify and troubleshoot issues, performing operation and maintenance activities, troubleshooting hardware and software probl...

As an IT Service Management (ITSM) Manager, you will play a crucial role in defining and implementing strategies, frameworks, and processes to ensure the efficient and effective delivery of IT services within our organization. Your strong leadership skills, technical expertise in ITSM frameworks, and ability to drive transformational change and innovation will be key to your success in this role. Your responsibilities will include developing and executing strategies, policies, and procedures aligned with industry best practices such as the ITIL framework to optimize IT service delivery and support business objectives. You will lead and manage a team of professionals, overseeing tool configur...

As a skilled and visionary Technical Manager specializing in Backup & Disaster Recovery (DR), you will be responsible for leading and modernizing the global data protection strategy at Siemens Healthineers. Your role will be crucial in ensuring the safeguarding of Healthineers data assets against ransomware threats, enhancing cyber resiliency, and implementing cutting-edge DR solutions across cloud and on-premise environments. You will drive the unification and standardization of backup solutions company-wide, while also overseeing IT service operations such as incident, request, change, knowledge management, and problem management. Your key tasks and responsibilities will include: - Leading...

You are invited to join our dynamic team as a skilled Telecom Network Operations Center (NOC) Engineer. Your role will involve alarm monitoring, analysis, operation, and maintenance of various telecom nodes including RAN, Core CS, Core PS, IP, and IMS. Working with cutting-edge technologies from 2G to 5G, you will ensure high service availability and exceptional customer experience through proactive network management and rapid incident resolution. Your responsibilities will include monitoring alarms and analyzing network events across multiple nodes, performing operation and maintenance tasks, troubleshooting hardware and software issues, managing network incidents to meet SLAs, utilizing a...

The Service Desk Strategy and Operations Lead is responsible for overseeing the strategic direction and operations of the service desk team. This role ensures the delivery of high-quality IT support services, aligns service desk activities with organizational goals, and drives continuous improvement initiatives. This is an individual contributor role , emphasizing technical expertise and project execution rather than direct staff management. Role Expectations Strategic Planning Develop, refine, and implement the service desk strategy aligned with Enterprise IT's vision. Define and standardize SLAs and KPIs for service desk operations. Lead transitions and expansions of service desk operation...