ITIL Incident Management

As an ITIL Incident Management professional with a minimum of 8 years of experience, you will play a crucial role in overseeing incident response and resolution activities in locations such as Chennai, Pune, Hyderabad, and Bangalore. Your role will require a strong technical understanding of IT systems, infrastructure, and applications, coupled with excellent communication and interpersonal skills to effectively engage with diverse teams and stakeholders. Your leadership qualities will be essential in guiding and coordinating cross-functional teams during crisis situations. You should possess critical thinking and problem-solving abilities to swiftly analyze complex scenarios and make well-informed decisions. The ability to thrive under pressure and effectively manage time in high-stress environments is imperative. Previous experience with incident management methodologies, best practices, and familiarity with the ServiceNow ticketing tool will be advantageous. Key responsibilities include the prompt identification of major incidents, initiation of escalation procedures, and declaration of major incidents when necessary. You will be tasked with establishing and overseeing a dedicated incident command center, coordinating the efforts of various response teams. Collaborating with technical experts from different departments to diagnose issues and develop mitigation strategies is vital. Clear, concise, and timely communication with senior leadership, affected users, and other stakeholders regarding incident status and recovery efforts is essential. You will be required to analyze information, assess risks, and prioritize actions and resource allocation during incidents. Collaborating with the problem management team to identify root causes of major incidents and implementing preventive measures to avoid future occurrences is crucial. Proficiency in utilizing dedicated incident management systems to monitor incident progress, manage communication channels, and maintain detailed documentation is expected. Your role will be instrumental in ensuring efficient incident response and resolution processes within the organization. Thank you for considering this opportunity. Thanks & Regards! Puneet Kaur (Technical Recruiter) Email: puneet.kaur@mwidm.com,