ITI/B.Tech - Tech Support Officer

Customer Satisfaction Officer (Technical)

Location: Gurgaon [New Delhi - Kapashera (Onsite only)]
Experience: 1+ yearsSalary: ₹3.6 LPA

About Buildskill

Buildskill is India’s trusted home improvement and tools brand, supplying durable, high-performance products for professionals and DIY enthusiasts. We're all about smart gadgets, DIY-friendly innovations, and precision-grade equipment for folks who build, fix, or improve. From power tools to nifty repair gear, we offer complete solutions—whether you need something tough for the job site or handy for home projects.

Buildskill is not just another workplace. We’re serious about growth, inclusion, and giving people the space to shape real impact. When you join, your ideas matter, learning never stops, and innovation is in the DNA. Follow our LinkedIn page for updates.

What You’ll Do

• Respond to customer inquiries across phone, email, chat, and other channels, ensuring a helpful and positive experience every time.
• Diagnose, troubleshoot, and resolve technical issues—especially repairs for items like power tools, drill machines, grinders, and related products.
• Guide customers step-by-step through processes, making even the trickiest technical tasks feel doable.
• Escalate complex cases when needed and keep communication crystal clear at every stage.
• Identify opportunities to make service workflows smoother, as well as areas where we can step up customer delight.
• Maintain detailed records of every customer interaction, solution, and follow-up, so nothing falls through the cracks.
• Repurpose and optimize content to assist customers efficiently.

Who You Are

• ITI, Diploma, or B-Tech in Electrical, Mechanical, or a related field.
• Comfortable with the basics of electrical product repair—power tools, drill machines, grinders, etc.
• Minimum 1 year of experience in a service, support, or technical repair-related role.
• Excellent communicator who’s patient, process-oriented, and genuinely cares about solving problems.
• A quick learner, flexible collaborator, and someone who doesn’t shy away from the everyday challenges of a customer-facing technical job.

Why Buildskill

· Work alongside a team of builders, fixers, and makers. Your impact will show up directly in results.

· Sharp team (11-50 members): Here, you’re visible, heard, and valued.

· Continuous learning, inclusion, and respect are never just slogans.

· You’ll help shape India’s fastest-growing Home Improvement brand—where every person contributes to the bigger mission.

· Located at D block, Kapashera, Buildskill, New Delhi, Delhi 110037

Job Type: Full-time

Pay: Up to ₹400,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• The company has a strict no-smoking policy. Does this restrict you from applying?

Work Location: In person