IT Technical Support Specialist

You are invited to join OURS GLOBAL, a prominent global outsourcing service provider offering comprehensive 24/7 IT support services in Bangalore. As an IT Technical Support Specialist with 1-3 years of experience, you will play a crucial role in ensuring seamless business operations by providing proactive monitoring, troubleshooting, and tailored solutions to meet diverse business needs. In this role, you will be responsible for a range of key tasks including desktop support, software installation and configuration, user account management, call and chat support, technical assistance, documentation, and escalation. Your proficiency in troubleshooting desktop hardware, operating systems (Windows, macOS), and common software applications will be essential in delivering real-time technical support through phone and chat channels, while managing multiple support sessions simultaneously. To excel in this position, you must possess strong communication skills, a customer service orientation, and a problem-solving mindset. Fluency in English, Spanish, French, Chinese, German, Italian, Czech, or Portuguese is required to effectively communicate with users. Additionally, familiarity with IT support ticketing systems, live chat platforms, and remote troubleshooting tools will be advantageous. If you are looking to advance your career in IT Technical Support and thrive in a fast-paced, multicultural environment, we encourage you to apply for this exciting opportunity by sending your resume to careers@oursglobal.com. Join OURS GLOBAL and be part of a team dedicated to minimizing downtime, optimizing IT infrastructure, and empowering users with effective technical solutions.,