IT Systems Analyst

Job Description

Microsoft 365 Operations: Process and manage M365 service requests (user access, mailbox setup, Teams/SharePoint site creation, license management, etc.). Administer key M365 services including Exchange Online, OneDrive, Teams, and SharePoint. Troubleshoot and resolve M365-related issues in collaboration with support teams. Monitor license usage and assist with periodic audits and reporting. Azure Cloud Deployments & Support: Support the provisioning and configuration of Azure resources including virtual machines, storage accounts, networks, and web apps. Assist with automated deployments using Azure DevOps, ARM templates, or Bicep. Monitor Azure environments for performance, cost optimization, and compliance. Participate in patching, backup validation, and resource health checks. L1 support of response to be communicated with proper trouble shooting Master Data Management (MDM): Creation of User (e.g., vendors, customers, doctors' employees) across systems. Deactivation of Users Perform regular data quality checks, validations, and cleansing to ensure consistency and accuracy. Required Qualifications: Bachelors degree in Computer Science, Information Systems, or a related discipline. 4-5 years of experience in IT operations, system administration, or cloud support. Strong understanding of M365 and Azure administration. Experience in handling data governance or MDM initiatives. Proficient in PowerShell scripting and automation workflows. Familiarity with ticketing/request systems such as ServiceNow, Jira, or similar. Preferred Certifications: Microsoft Certified: Azure Administrator Associate Microsoft 365 Certified: Fundamentals or Administrator Associate ITIL Foundation Certification Key Competencies: Excellent attention to detail and commitment to data quality. Strong analytical and problem-solving skills. Effective communication and stakeholder management. Ability to work independently and within cross-functional teams. Why Join Us? Be part of a collaborative and forward-thinking IT team. Work with modern cloud platforms and enterprise systems. Opportunity for continuous learning and certifications. Competitive benefits and career development sup