It Support Technician

IT Support Executive

This is a hands-on role focused on uptime, quick resolution, and reliable support for clients and internal teams.

Key Responsibilities

Internet & Network Support

• Handle all internet, Wi-Fi, and LAN-related issues across office spaces
• Monitor network performance and respond to connectivity complaints
• Coordinate with ISPs for downtime resolution, upgrades, and redundancy
• Configure and maintain routers, switches, access points, and patch panels
• Ensure proper Wi-Fi coverage in cabins, meeting rooms, and common areas
  

IT & Office Technology Support

• Provide first-level IT support to clients and internal teams
• Support basic hardware issues (desktops, monitors, printers, LAN points)
• Assist in new workstation setups, shifting, and expansions
• Maintain inventory of IT equipment and access credentials
• Support AV setups for meeting rooms and conference calls when required
  

Troubleshooting & Issue Resolution

• Diagnose issues related to slow internet, network drops, or device connectivity
• Perform root-cause analysis for recurring IT issues
• Maintain response time discipline during outages or critical issues
• Escalate issues to vendors or senior teams when needed
  

Documentation & Process

• Maintain network diagrams, port mapping, and ISP details
• Keep records of incidents, resolutions, and preventive actions
• Ensure proper labeling of network ports, cables, and racks
• Follow IT processes, checklists, and SOPs
  

Security & Reliability

• Follow basic IT security practices (password policies, access control)
• Ensure backup internet readiness and periodic failover checks
• Prevent unauthorized access to IT infrastructure
  

Required Skills & Experience

• 14 years of experience in IT Support / Network Support roles
  
• Working knowledge of:
  
• LAN/WAN, Wi-Fi, routers, switches
• IP addressing, DHCP, basic VLAN concepts
• Patch panels and structured cabling
  
• Experience coordinating with ISPs and vendors
• Strong troubleshooting and communication skills
• Ability to work calmly during outages and high-pressure situations
  

Good to Have

• Experience in coworking spaces, offices, or commercial buildings
• Familiarity with multiple ISP setups and backup links
• Basic understanding of firewalls and network security
• IT certifications (CCNA or equivalent – preferred, not mandatory)
  

What We Expect

• Ownership mindset towards uptime and issue resolution
• Clear and polite communication with clients
• Quick response and on-ground availability
• Willingness to support during critical situations or expansions