IT Support Technician

IT Support Technician – Booking Holdings - JOB DESCRIPTION

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, Priceline, Agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.

Booking Holdings Bengaluru is a Center of Excellence based in Bengaluru, India and a legal entity of Booking Holdings Inc. The Center was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of the Booking Holdings brands and business units.

Job Overview

As part of our Booking Holdings India team, you will have the opportunity to be a part of the world’s leading provider of online travel, with a mission of making it easier for everyone to experience the world through six-primary consumer facing brands: Booking.com, Priceline, Agoda, KAYAK, OpenTable and Rentalcars.com.

We believe that the passion and talent of our people is our strength – it is what drives us towards outstanding performance. We offer a dynamic, motivating and sophisticated work environment. We are eager to provide everyone the opportunity to learn, and develop skills in a truly world leading security practice. Our culture is open, innovative and performance orientated.

As we are looking to build our IT Support team to drive our strategy, you will be a part of a new and exciting transformation, giving you a unique opportunity to excel and make your impact on the organization. We are looking for a quality focused IT Support Technician who wishes to immerse themselves into the fast-moving dynamics of a successful and rapidly growing company. You will install, setup and troubleshoot all aspects of user desktops, software and phone systems. In your role you will help empower and grow your colleagues to maximize the talent and potential in the whole team.

What you’ll be doing:

• 
  Provide technical support to employees of Booking Holdings brands face to face and remote through phone, chat and email.

• Use your initiative and technical knowledge to diagnose any technical support/IT problems on the desktops, laptops and phone system and provide effective resolutions or information to the user.

• Carry out local onsite maintenance tasks

• Liaise with local stakeholders upon needs to guarantee the regular running of business operations

• Proactively provide information and regular communication to users on the progress of outstanding support calls and provide an indication of timescale for resolution.

• Display knowledge of our internal organization by finding the right person that can assist in solving the issue.

• Balance and prioritize multiple tasks from different sizes and business importance.

• Document and contribute to the knowledge base.

• Prepare computer hardware

• Provide administrative maintenance on user accounts

• Engage in interaction to resolve issues together with the team.

• Contribute to Booking Holdings growth through interviewing, on-boarding, or other recruitment efforts if requested.

• Hybrid work per policy

What you’ll bring:

Primary skills

• 2 to 4 years of experience including providing first line IT technical support.

• Bachelor’s degree or Diploma in a relevant field

• Advanced troubleshooting experience both on site and remote.

• Troubleshooting experience and installation knowledge of Microsoft and Apple products and applications.