IT Support Executive

As a Software Support Executive at the leading IT Company, your role will involve being an active part of the Client Delivery or Client Monitoring Team. You will provide end-to-end internal and external implementation support for iDentixweb Pvt. Ltd. Your responsibilities will include: - Providing customer support via live chat, call, email, and remote sessions - Conducting product training for clients - Ensuring 100% customer satisfaction for the support provided - Demonstrating knowledge of email, web applications, and e-commerce - Identifying and resolving technical issues - Offering technical support to clients as needed - Managing the ticketed query system - Being self-motivated and willing to work in rotational shifts and overtime - Showing enthusiasm and eagerness to learn, proactive in self-training - Providing high availability when required - Troubleshooting and resolving queries - Collecting customer feedback - Ensuring customer satisfaction and retention - Maintaining accurate records of your work Additionally, you should possess the following skills: - Good verbal and written communication in English - Beneficial knowledge of HTML, CSS, and Javascript Joining this company will offer you the opportunity to work in a dynamic environment where your contribution to customer support and technical issue resolution is highly valued.,