IT Support Executive

Role: IT Support Executive

Company: LWYD Interactive

Location: JP Nagar, Bangalore

Job Summary:

The IT Support Executive will be responsible for providing technical assistance to employees, troubleshooting hardware and software issues, managing IT systems, and ensuring smooth day-to-day IT operations. The role requires good communication skills, problem-solving ability, and basic knowledge of IT infrastructure.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Manage user accounts, access permissions, and email configurations.
• Monitor system performance and ensure network security and connectivity.
• Troubleshoot issues related to operating systems, applications, and hardware failures.
• Coordinate with vendors for hardware/software repairs and maintenance.
• Maintain IT asset inventory and documentation.
• Assist with system upgrades, data backups, and antivirus management.
• Support setup for meetings, video conferences, and remote access tools.
• Ensure timely resolution of IT tickets and maintain service logs.

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, IT, or a related field.
• 6months to 1 year of experience in IT support or a similar role.
• Knowledge of Windows, macOS, and basic networking concepts (LAN, WAN, Wi-Fi).
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.