It Support Associate

Advaiya Solutions

1 - 3 years

2 - 4 Lacs

Udaipur

Posted:2 weeks ago| Platform:

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Skills Required

Azure Cloud It Administration Windows Server Troubleshooting Network Problems Microsoft Azure Troubleshooting Active Directory SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job overview:

IT Support Associate

Key responsibilities:

User account setup and access provisioning for employees, interviewees, and contractors
IT onboarding/offboarding process management
Network management ISP, Wi-Fi, firewalls (Sophos), servers (AD, DNS, DHCP, RADIUS)
Support for hardware, laptops, biometric systems, and conference A/V setups
Virtual Machine creation, backup, and monitoring (Production & Development)
Portal/application support – HROne, DeskTime, and PO tracking
Procurement, IT asset audits, and inventory management
Azure DevOps project and license handling
Cloud services management – Microsoft 365, Azure, SharePoint, Intune, Entra ID
License, domain, and subscription renewals (GitHub Copilot, Azure OpenAI, etc.)
Client support, Microsoft ticket escalation, and IT compliance audits

Qualifications and skills

Bachelor’s degree in Computer Science, Information Technology, or related field
1-3 years of experience in IT administration, support, and infrastructure
Strong hands-on knowledge of Windows Server, Active Directory, DHCP, DNS, and firewall configuration
Experience with cloud platforms, especially Microsoft Azure and Microsoft 365
Familiarity with SQL database management and backup systems (VM/NAS)
Working knowledge of biometric systems, CCTV/NVR, and endpoint security tools
Experience in handling IT procurement and inventory tracking
Strong troubleshooting skills for hardware, network, and software issues
Ability to manage IT documentation, asset logs, and audits
Good communication skills with a customer-first attitude
Knowledge of compliance systems and processes like ISO 27001 is a plus
Certifications like Microsoft Certified: Azure Administrator, CompTIA Network+/Security+, or Sophos would be preferred

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