IT Specialist - Atlassian Admin

About the role:

In Samsaras IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the IT Services team, youll be responsible for owning the technology and processes that enable our people to do their best work.

This would be a remote role based out of Bengaluru. This role would require you to work 8:30 AM to 5:30 PM PST. Relocation assistance will not be provided.

In this role, you will:

• Administer, manage, and enhance JIRA and Confluence instances, including setup, configuration, and maintenance.
• Develop and manage complex JIRA workflows, fields, dashboards, and reports to meet business requirements.
• Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency.
• Provide training and support to JIRA and Confluence users, ensuring best practices in bug tracking, issue tracking, and project management.
• Integrate JIRA projects with other tools and software to create a seamless workflow.
• Maintain system security, stability, and access controls.
• Perform upgrades, migrations, and plugin installations, managing them from start to finish.
• Analyze and improve performance metrics to ensure scalability and effectiveness.
• Document configurations, procedures, and troubleshooting guidelines.
• Seek opportunities to improve how we work with an eye on continuous improvement & process optimization.
• Drive core operations that keep the company secure and productive.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• A college degree in a technical program (Computer Science, Information Systems, or other STEM field)
• 5 years experience working with people an Atlassian Admin role
• Strong spoken and written language skills
• A passion for learning and doing new things in a fast-paced environment
• An affinity for working with all things electronic

An ideal candidate also has:

• Knowledge of Apple products (Macbooks, iphones, etc)
• Project management experience
• Process analysis experience
• Software programming or scripting ability