Job
Description
Role Overview: As a Senior Consultant in IT Application Management at Chain IQ, your primary objective will be to provide high-quality IT Service Management services in a structured, professional, and consistent manner. You will play a vital role in maintaining the stability, efficiency, and continuous improvement of sourcing and procurement applications. Key Responsibilities: - Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs. - Provide Production support for Chain IQ's portfolio of Indirect Procurement applications and integrations, including administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability. - Ensure applications are prepared to support new or existing processes and service levels. - Oversee Change, Release, Testing, and Capacity management. - Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality. - Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations. - Communicate business priorities to allocate appropriate resources for critical projects. Qualifications Required: - Minimum of a bachelor's degree or equivalent in a relevant field of study. - At least six years of relevant experience delivering complex IT services to business and process owners. - Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques. - Proficiency in SQL Data analysis, API-driven integrations, and investigation skills. - Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach. - Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations. - Critical thinking skills to analyze information and recommend effective solutions. - Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, and MS Azure based applications is desired. - Knowledge of IT Service Management, Service Integration and Management, Agile Development practices is required. - ITIL foundation certification is a must. Role Overview: As a Senior Consultant in IT Application Management at Chain IQ, your primary objective will be to provide high-quality IT Service Management services in a structured, professional, and consistent manner. You will play a vital role in maintaining the stability, efficiency, and continuous improvement of sourcing and procurement applications. Key Responsibilities: - Collaborate with business units, IT teams, and process owners to identify and maintain service activities necessary for effective delivery, management, and enhancement of services aligned with business needs. - Provide Production support for Chain IQ's portfolio of Indirect Procurement applications and integrations, including administration, deployment, application configurations, low-code development, troubleshooting, problem analysis, and resolution to maintain application health and stability. - Ensure applications are prepared to support new or existing processes and service levels. - Oversee Change, Release, Testing, and Capacity management. - Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, development, and functionality. - Collaborate with business and process owners to develop realistic and robust planning, reducing risk during platform changes, and effectively managing service delivery expectations. - Communicate business priorities to allocate appropriate resources for critical projects. Qualifications Required: - Minimum of a bachelor's degree or equivalent in a relevant field of study. - At least six years of relevant experience delivering complex IT services to business and process owners. - Proficiency in low-code/no-code platforms for database administration, application development, maintenance, deployment, and technical support using best practices in web programming techniques. - Proficiency in SQL Data analysis, API-driven integrations, and investigation skills. - Excellent communication skills in English (both written and verbal), with a proactive and responsible work approach. - Ability to collaborate with business users, balancing IT capacity, risk, and service levels to meet expectations. - Critical thinking skills to analyze information and recommend effective solutions. - Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, and MS Azure based applications is desired. - Knowledge of IT Service Mana
