IT Onboard & Offboard Analyst 1

Responsibilities:

• The primary function of the IT onboarding and Offboarding Analyst role includes organizing and overseeing processes throughout the various new hire pre-boarding, onboarding & offboarding cycles.
• Utilize the appropriate system tools, and databases (e.g., SharePoint, surveys, etc..) to ensure effective information flow between HR, TA, and IT internal onboarding & offboarding support teams.
• Coordinate periodic daily and weekly reviews of business systems to ensure information is received timely, make recommendations, and escalate issues accordingly.
• Running various reports, data analysis, and coordinating remediation efforts as needed between various systems.
• Identify potential issues and communicate recommendations to users, internal teams, and IT management.
• Provide Pre-boarding, Onboarding and Offboarding customer support coordination.
• Planning and executing the IT onboarding and offboarding processes end to end.
• Support issues in a timely manner as reported by users or internal teams (HR & IT) and help reach a resolution by liaising with internal IT/HR support teams and third parties.
• Support IT procurement activities throughout the new hire pre-boarding and service desk request process.
• Monitor shared Onboarding & Offboarding Outlook mailboxes as needed.
• Assist with equipment collection during employee separation. Create projects with our equipment depot vendor to coordinate laptop returns, data requests and Legal holds.
• Asset remediation and follow up with end-users on returning old laptops.
• Keep asset management system updated through various termination tasks and process termination tickets accordingly.
• Manage and complete personal and regional project work as assigned

Required Qualifications:

• Bachelors degree in information technology, Procurement, Accounting, Finance or related business concentration or equivalent experience.
• 1-3 years of experience in IT Procurement, IT Finance, Software Asset or IT Asset Management or like disciplines in a large-scale technology and data center environment
• Good understanding of Information Technology environment
• Excellent Microsoft Office/Excel skills (e.g., Pivot tables, VLOOKUPs, formulas, etc.)
• Special Requirements Specific to Job
• Effective organization, time management skills, and a strong understanding of deadlines and deliverables.
• Ability to manage multiple tasks and strong attention to detail.
• Ability to handle multiple tasks simultaneously
• Strong analytical skills and demonstrated problem solving skills
• Ability to work independently and as part of a team
• Demonstrate excellent interpersonal and communication skills
• High degree of professionalism

Preferred Qualifications:

• Advanced Microsoft Office skills
• Proven track record of successfully onboarding customers
• Experience working with project life cycle and project management methodologies
• This position is immersed in highly complex customer interactions every day, so strong customer service and organizational skills are very important. High degree of professionalism
• Good understanding of business processes across most areas of business