5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a System Administrator/IT Engineer, you will be responsible for managing the organization's IT infrastructure in Bangalore, HSR. Your primary duties will include installing, configuring, and maintaining servers, networks, and software applications. You will monitor system performance, troubleshoot issues, ensure data security, and backup procedures. Additionally, you will play a role in planning system upgrades, providing technical support to end-users, and enforcing IT security policies. Your responsibilities will also involve providing support for network-related issues, configuring and maintaining networking equipment, collaborating with support teams to resolve complex IT problems, monitoring infrastructure performance, and conducting routine maintenance tasks such as applying patches and updates. You will assist in implementing and enforcing IT security policies, investigating access-related incidents, and resolving security breaches. Furthermore, you will install, configure, and maintain servers, desktops, laptops, and peripherals. Managing user accounts, permissions, and group policies in Active Directory or any other directory services will be part of your role. You will document support tickets, resolutions, and knowledge base articles, collaborate with other IT teams for process improvements, and manage antivirus software across the organization. In addition, you will provision and enroll mobile devices into the MDM system, coordinate IT hardware/software procurement, maintain accurate records of IT assets, track asset lifecycle, configure new-hire systems, and provide IT on-boarding for new employees. You will also support Audio Video equipment in office conference rooms. To qualify for this role, you should have a Bachelor's degree in computer science or a related field, at least five years of experience in a similar role, extensive knowledge of IT systems and networks, and solid understanding of IT administration best practices and system security. Strong analytical and problem-solving skills, excellent interpersonal and communication skills, and a commitment to continuous learning are essential. Relevant certifications such as Microsoft Technology Associate (MTA), CCNA, ITIL, or CompTIA A+ would be beneficial. If you are a confident, high-energy individual with a startup mentality, a bias to action, and a quick learner with an execution orientation, this position is ideal for you. Your ability to work well in a fast-paced environment, collaborate with teams, and excel in your role will be key to your success in this position.,

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IT Onboard & Offboard Analyst 1 RSM US in India

1.0 - 3.0 years

5 - 9 Lacs

Gurugram

Work from Office

Responsibilities: The primary function of the IT onboarding and Offboarding Analyst role includes organizing and overseeing processes throughout the various new hire pre-boarding, onboarding & offboarding cycles. Utilize the appropriate system tools, and databases (e.g., SharePoint, surveys, etc..) to ensure effective information flow between HR, TA, and IT internal onboarding & offboarding support teams. Coordinate periodic daily and weekly reviews of business systems to ensure information is received timely, make recommendations, and escalate issues accordingly. Running various reports, data analysis, and coordinating remediation efforts as needed between various systems. Identify potential issues and communicate recommendations to users, internal teams, and IT management. Provide Pre-boarding, Onboarding and Offboarding customer support coordination. Planning and executing the IT onboarding and offboarding processes end to end. Support issues in a timely manner as reported by users or internal teams (HR & IT) and help reach a resolution by liaising with internal IT/HR support teams and third parties. Support IT procurement activities throughout the new hire pre-boarding and service desk request process. Monitor shared Onboarding & Offboarding Outlook mailboxes as needed. Assist with equipment collection during employee separation. Create projects with our equipment depot vendor to coordinate laptop returns, data requests and Legal holds. Asset remediation and follow up with end-users on returning old laptops. Keep asset management system updated through various termination tasks and process termination tickets accordingly. Manage and complete personal and regional project work as assigned Required Qualifications: Bachelors degree in information technology, Procurement, Accounting, Finance or related business concentration or equivalent experience. 1-3 years of experience in IT Procurement, IT Finance, Software Asset or IT Asset Management or like disciplines in a large-scale technology and data center environment Good understanding of Information Technology environment Excellent Microsoft Office/Excel skills (e.g., Pivot tables, VLOOKUPs, formulas, etc.) Special Requirements Specific to Job Effective organization, time management skills, and a strong understanding of deadlines and deliverables. Ability to manage multiple tasks and strong attention to detail. Ability to handle multiple tasks simultaneously Strong analytical skills and demonstrated problem solving skills Ability to work independently and as part of a team Demonstrate excellent interpersonal and communication skills High degree of professionalism Preferred Qualifications: Advanced Microsoft Office skills Proven track record of successfully onboarding customers Experience working with project life cycle and project management methodologies This position is immersed in highly complex customer interactions every day, so strong customer service and organizational skills are very important. High degree of professionalism Good understanding of business processes across most areas of business

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