Posted:2 days ago|
Platform:
Work from Office
Full Time
• Good troubleshooting skill require on servers
• OS & Application installation on servers
• Understand the requirement of users
• Fair knowledge of Network
• Fair knowledge of cybersecurity & security
• Vendor Co-ordination
• Responsible to maintain the uptime of IT infra & new enhancement.
1. Antivirus server, patch management, AD & Exchange 2013/2019)
2. Complete EUC support in-person & remotely
3. Knowledge of ITSM & ITAM tools
4. Assists in preventive maintenance of hardware.
5. Monitoring IT Help Desk & Escalated Complaints.
6. Works closely with the reporting manager to Estimate user performance requirements for applications / Data access
7. Performs root cause analysis on the complaints received to identify the potential causes of complaint
8. Routes complaints to appropriate people for resolution
9. Communicates solution to the user on resolution of the problem Any other duties given by the immediate manager or Head IT
Sakra World Hospital
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