IT Helpdesk Coordinator

1 - 2 years

3 - 0 Lacs

Posted:4 days ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for Helpdesk call co-ordinator

  • Providing first-level contact and conveying resolutions to customer issues.
  • Properly escalating unresolved queries to the next level of support.
  • Tracking, routing, and redirecting problems to correct resources; Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing technical problems.
  • Provide continuous status information to ensure customer satisfaction.
  • Initiate customer contact, escalate to appropriate parties and resolve incidents.
  • Knowledge of AD access management and User password unlock and reset.
  • Ensuring customer service is timely and accurate on a daily basis.
  • Develop daily, weekly and monthly reports of tickets logged within the organization.
  • Utilize excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation, and closure.
  • SLA management of Tickets and categorization based upon tickets raised

Near by candidates will be preferred.

Immediate Joining preferable

Job Types: Full-time, Regular / Permanent

Salary: ₹25,000.00 - ₹28,000.00 per month

Experience : 1 to 2 years

Location: Baner

Female Candidate preferred.

Job Types: Full-time, Permanent

Pay: Up to ₹28,000.00 per month

Benefits:

  • Food provided
  • Leave encashment
  • Paid sick time
  • Provident Fund

Work Location: In person

Application Deadline: 12/07/2025
Expected Start Date: 04/07/2025

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