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IT Freshers For Service Desk Management Bangalore

IT Freshers For Service Desk Management Bangalore

2coms

1 - 6 years

0 - 3 Lacs

Bengaluru

Posted:9 months ago

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Job Description

SUMMARY

Greetings From 2Coms,

We are Hiring Experienced resources for Service Desk Management Profile for our Leading MNC.

LOCATION : BANGALORE

JOB DESIGNATION : SERVICE DESK MANAGEMENT(VOICE)

JOB DESCRIPTION : Managing one or more customer service or service desk functions. Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services . Delivering customer service through multiple channels including human, digital, self- service, and automated .

Requirements

Graduation is a must.
Email etiquette and e xcellent verbal communication skills without any MTI
Good problem solving and analytical skills
Excellent customer service skills
Preferred IT Graduate with basic troubleshooting knowledge.
Must be flexible to work in night shift.
Work from office

3 Rounds of interview

Screening over the call
Berlitz / Versant
Ops

Must be able to clear all the above rounds.

Benefits

Salary for technical graduate freshers : 25k CTC

Both way Cab facilities/ PF/ ESI.

Skills Required

voice bpo interviewing screening analytical hiring customer service verbal communication hrsd sourcing customer support talent acquisition technical support it recruitment technical recruitment voice process recruitment troubleshooting communication skills

Work Mode

Work from Office

Job Type

Full Time

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IT Freshers For Service Desk Management Bangalore