IT Executive

Job Description

Company Link:- https://www.apiholdings.in/ Job Description What are we looking for? Any Graduate Proven experience (2-5 years) in providing IT support, preferably in a warehouse or logistics setting. Strong knowledge of computer hardware, operating systems, and software applications, Basic network systems. Excellent problem-solving and troubleshooting skills. Customer-focused with outstanding communication and interpersonal abilities. Ability to work independently and as part of a team. Detail-oriented and well-organized. Willingness to work in shifts or extended hours, if required. Role & responsibilities 1. Help Desk Support: - Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely. - Provide prompt and efficient resolution of hardware, software, and network-related issues. 2. Troubleshooting and Problem Resolution: - Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment. - Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution. 3. Inventory Management: - Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse. - Assist in the procurement and deployment of new IT assets as needed. 4. Data Security and Backup: - Ensure data security measures are followed, including regular backups of critical systems and data. - Assist in implementing security protocols to protect sensitive information. 5. User Training and Documentation: - Conduct training sessions for warehouse personnel on IT procedures, best practices, and software usage. - Maintain documentation for IT processes, troubleshooting guides, and user manuals.