IT Engineer

As a Technical Support Specialist at our company, you will play a crucial role in providing technical assistance and support for computer systems, hardware, and software. Your responsibilities will include responding to queries, running diagnostic programs, isolating problems, and implementing effective solutions. You will be an essential member of our RQ Infrastructure team, collaborating on various security technologies such as SIEM, IDS/IPS, FIM, and NAC for field support and research and development purposes. Moreover, you will directly manage and configure enterprise-level service management software, contributing significantly to our operational efficiency. In your day-to-day activities, you will be responsible for resolving incoming queries and issues related to computer systems, software, and hardware. Whether it's in person, over the phone, or via email, you will provide timely and effective technical support to our users. Additionally, writing training manuals, maintaining system performance, installing and repairing hardware and software, and troubleshooting network issues will be part of your routine tasks. Your role will also involve following up with customers to ensure problem resolution and gathering feedback to enhance our services. To excel in this role, you should possess a Bachelor's Degree in a Computer Science-related field and have 0-3 years of experience working with Linux and Windows operating systems. A basic understanding of networking concepts such as TCP and UDP is essential, along with prior experience in resolving both hardware and software-related issues. Your positive attitude, energy, and commitment to delivering high-quality technical support will be key factors for success in this position. This opportunity is ideal for individuals who are eager to expand their knowledge and skills in the IT security field and are looking to make a meaningful impact within a dynamic and collaborative team environment.,