IT Delivery Center Head India

Key Responsibilities

Strategic Transformation & Vision

• Define the GCC's strategic value proposition aligned with enterprise business and technology goals
• Lead transformation across people, processes, technology, and culture

Stakeholder Management

• Act as the primary liaison between GCC and global business & technology stakeholders
• Build strategic partnerships across business units to ensure measurable business impact
• Define and manage service delivery, meet SLAs, and identify opportunities to expand internal services

People Leadership & Talent Management

• Lead, mentor, and inspire senior leaders, managers, and associates, fostering a collaborative high-performance culture
• Manage talent acquisition, training, and retention aligned with GCC strategy
• Cultivate employee engagement and a positive organizational culture

Innovation & Continuous Improvement

• Drive automation, standardization, and agile/DevOps adoption
• Leverage emerging technologies (AI/ML, cloud, data platforms) to build digital capabilities and optimize IT operations
• Establish innovation hubs and scale innovation through Centers of Excellence (CoEs)

Performance & Risk Management

• Define, monitor, and report KPIs measuring success, agility, and value creation
• Ensure operational excellence, quality assurance, compliance, and security standards
• Oversee resource allocation, workforce planning, and capacity management
• Promote sustainable delivery channels and operational excellence in talent acquisition

Financial & Budget Management

• Develop and manage the annual delivery centre budget ensuring financial targets are met
• Monitor financial performance, implement cost control and frugality initiatives without compromising quality

Compliance, Risk & Governance

• Ensure adherence to local/global regulatory requirements (labor laws, data privacy, industry standards)
• Lead risk management, business continuity, and operational risk mitigation efforts
• Align with other Eurofins entities including National Service Centres on shared initiatives and compliance

Qualifications

• 1012 years senior management experience with proven track record in GCC establishment and operations management
• Strong expertise in business transformation and change management
• Experience in talent acquisition and deep knowledge of the India IT talent market
• Excellent people management skills with focus on customer service excellence
• Strong knowledge of software development lifecycles and SLAs
• Flexibility to work across different time zones to support global stakeholders

Education

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or Operations Management