IT Business Services Principal Consultant

Job Description

As part of RISE with SAP, several strategic and very large customers start their transformation journey towards Cloud along with SAP ECS using an enhanced delivery model. The ECS Large Customer Operations Organization (LCO) has been setup to provide the strategic focused service with a dedicated team within SAP Enterprise Cloud Services for these large strategic customers. While acting in LCO as Subject Matter Expert (SME), you will focus in your area of expertise to optimize all related activities, from planning to execution, implementation and operational support and have the team trained to scale. We re looking for an enthusiastic and action-oriented colleague who is willing to take ownership and accountability to help our team to reach the next level for excellent & enhanced service delivery. KEY RESPONSIBILITIES AND TASKS Represent the entire portfolio set of value-add services in SAP s Enterprise Cloud Services engagements Analyse current landscape setups, goals and challenges in order to suggest ECS CAS continuous improvement solutions and innovation Executing proactive periodic support and maintenance activities Design software lifecycle procedures in strong collaboration with ECS cloud operations and support application service delivery in all lifecycle phases Define roadmap for innovation adoption together with subject matter experts and collaborate with different teams to ensure excellent customer satisfaction Drive Customer Success for ECS LCO delivering expected outcomes to the customer Focus on continuous improvement and innovation opportunities based on the ECS Portfolio Mentor and Guide junior members of the team Experience (Role Requirements): 14+ years of Technical Operations in ABAP/JAVA/HANA/DB2 role Bachelor s degree or higher in one of the following areas: Computer Science, Engineering, Information Management, Mathematics or comparable. Excellent knowledge in Performance analysis and/or operation of Java applications Understanding of ECS operations infrastructure, processes and automation tools is beneficial. Good understanding of IT operations is required. Understanding of Linux HA Clusters, preferably Pacemaker & Public cloud Infra Azure, AWS is beneficial. Good know-how on SAP Technologies, Products and cross dependencies like integration and communication. Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues. Ability to work effectively in international and virtual teams and get work done smoothly from multiple teams in ECS.