It Associate

Tech Support Roles and Responsibilities:

• Responsible for the successful running, integration and support of various

  IT Assets, Applications, Cloud services, VoIP/SIP systems, and Security Devices

  .
• Work closely with users, steering committees, and leadership to ensure

  network, hardware, cloud, VoIP, and application requirements

  are met.
• Review and evaluate

  hardware, software, cloud, and networking alternatives

  and recommend cost-effective solutions.
• Responsible for

  troubleshooting daily IT, VoIP, VPN, Firewall, and software-related issues

  faced by different departments.
• Responsible for maintaining

  Daily Reports and Progress Updates

  and sharing with stakeholders.
• Work with the team to maintain & manage inventories procured by the company (both self-owned & on lease).
• Act as a

  brand ambassador for computerization, digitalization, and remote working solutions

  .
• Ability to communicate

  technical information (Cloud, VPN, VoIP, Security Policies, etc.)

  to a non-technical audience.
• Developing and implementing IT policies and procedures to ensure

  IT Security, Cyber Security, and Data Privacy

  .
• Ensure

  IT Security compliances (Firewall, Endpoint, VPN, Spam/Phishing checks)

  are met and reported as required.
• Ensure vendor/partners correctly upgrade systems while ensuring governance and control remain with the company.
• Oversee

  installation, configuration, and maintenance of Windows Servers, Switches, Routers, Firewalls, VPNs, Remote Access software, and IT equipment

  .
• Supervise IT staff, including

  Help Desk and IS Analysts

  , and ensure smooth execution of responsibilities.
• Monitor and manage

  VoIP (SIP) calls, VPN tunnels, and Firewall security policies

  to ensure 24/7 availability and compliance.
• Supervise all daily IT operations including:

  Help Desk, IT Infrastructure, Networking, Telecommunication, Cloud Services, Remote Access, Vendor coordination, and End-user Support

  .
• Preparation of workflow analysis, Root Cause Analysis (RCA), and ensure timely bug/error resolution.
• Regularly check for

  spam, malicious numbers, VoIP call logs, and security threats

  .
• Manage IT delivery projects at scale while meeting

  SLA commitments

  .
• Ensure staff are trained on proper use of IT systems (Cloud, Remote Tools, VPN, VoIP, Cyber Security awareness).
• Download & maintain

  backups of VoIP call recordings

  for compliance and audits.
• Maintain

  Excel records for all subscribers & active members

  .
• Monitor company websites and ensure

  real-time fixes for glitches & bugs

  .

  Role & responsibilities

Preferred candidate profile

Role

Job Types

Benefits:

• Flexible schedule
• Provident Fund

Schedule:

• Morning Shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Job Location -

Veye Research Pvt Ltd.

Unit No.940-941, 9th Floor, JMD Megapolis, Sohna Rd,

Sector 48, Gurugram, Haryana 122018